Medical Appointment Clerk

Avosys is seeking Medical Appointment Clerks to provide outpatient services to the military and their families.

Industry Defense

US Citizenship Required Yes

Background Check Required

Current Clearance Level Required None

Telework No

Travel No

Avosys is a growing integrator of professional, technological and management solutions services. Founded in 1998, Avosys provides services nationwide to Federal, Commercial, Local and State clients. We recognize the foundation of our firm is our people and we continue to rise above our competition by hiring the best. This role supports the Army/DoD outpatient services by scheduling medical appointments and coordinating care across primary, specialty and subspecialty services.

• Schedule appointments in a government computer system for primary care, specialty and subspecialty medical care. Call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including consult/referral specialty care within the MTF or at civilian facilities.
• Schedule medical appointments and determine patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Support PCM by name processing for appointment and access to care time frames during allocation of standard appointment types.
• Maintain appointment schedules using government computer systems (CHCS, AHLTA or MHS GENESIS).
• Validate eligibility through booking in DEERS. May register patients not already in the system (e.g., newborns).
• Maintain accurate and up-to-date patient schedules and logs. Use system tools and standard protocols to facilitate appointment slots, rescheduling or cancellation processing.
• Validate basic patient demographic information prior to booking appointments and make required updates.
• Call patients or respond to secure messaging requests to schedule, reschedule, and/or cancel appointments. Promote consult/referral specialty medical care within the MTF or at civilian facilities. Provide patients with specific visit instructions.
• Pull records and files documentation as needed. Confirm medical records are available for upcoming appointments on provider schedules.
• Assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no-shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses using the Government computer system, standard protocols and clinic guidelines as needed.
• If in the lead clerk position, attendance at the clinic Access to Care Meeting is mandatory for central booking representation.
• Maintain knowledge and skills required for the role.
• Be a fully qualified typist (minimum 50 WPM).
• Clearly speak and understand the English language.
• Use standard office equipment such as personal computers, copiers, fax machines and telephone systems.
• Demonstrate general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Possess a high school diploma or GED.
• Have at least 6 months of experience in medical office scheduling.
• Work is mainly sedentary but may require walking, bending, standing and/or carrying of light items such as files and medical records.

• Minimum 50 WPM typing speed
• Clear spoken and written English
• High school diploma or GED
• At least 6 months of medical office scheduling experience
• Ability to work with government systems and maintain patient confidentiality

• Competitive, comprehensive benefits package including medical, dental, vision, life, short-term disability, long-term disability & 401(k)
• Schedule appointments with guaranteed 8-hour shifts and no weekend, holiday, or on-call requirements
• Maximize family time with a stable work-life balance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, protected veteran status or disability. If you require a reasonable accommodation to complete any part of the application process, or need an alternative method for applying, you may contact  or  for assistance.

Equal Opportunity Employer/Veterans/Disabled