Program Specialist; Rental Subsidy & Services Program
Listed on 2026-10-19
-
Administrative/Clerical
Office Administrator/ Coordinator, Government Administration
Job Details Posting Details
- Posted on October 16, 2026
Showing 1 location Falls Church, VA 22042, USA
+1 more locations
- Hybrid
- Community Housing
- Full-Time
- Requisition #: PROGR
002088
Join the NVFS Family: We are looking to hire a Program Specialist to join our Community Housing team's Rental Subsidy & Services Program (RSSP)! In this role, you will provide essential administrative and operational support to a program that helps individuals and families who have experienced homelessness obtain and maintain safe, stable, and affordable housing.
You will coordinate program intake, eligibility, enrollment, rental assistance, and administrative processes while working closely with participants, landlords, case managers, and community partners to ensure timely and effective services.
Why This Role Matters: Stable housing is essential to individual and family well-being and long-term stability. As a Program Specialist, you will play an important role in ensuring that eligible individuals and families receive timely housing assistance by coordinating enrollment, supporting accurate eligibility determinations, and maintaining efficient program operations. Your work will help strengthen housing stability, improve access to essential resources, and support individuals and families throughout Northern Virginia.Benefits and Compensation: We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing.
This position has a starting salary in the mid to upper high 40s and is a hybrid role.
In this role, you will be responsible for:
Coordinate Program Intake, Eligibility, and Enrollment
Conduct initial screenings, intake interviews, and eligibility assessments to determine program eligibility and identify participant needs.
Review and process applications, gather and verify required documentation, and coordinate timely enrollment into housing assistance services.
Determine initial and ongoing eligibility in accordance with program guidelines, funding requirements, and agency policies.
Conduct periodic eligibility reviews and recertifications to ensure continued compliance with program requirements.
Explain program services, eligibility requirements, participant rights and responsibilities, and appeal procedures to clients.
Coordinate referrals and follow-ups with participants, case managers, and community partners to support a smooth enrollment process.
Manage Rental Assistance and Financial Processes
Calculate and process monthly rental subsidies and other authorized financial assistance in accordance with program requirements.
Review leases, rental information, participant contributions, and supporting documentation to ensure accuracy and completeness.
Prepare and submit rental assistance, utility, security deposit, and other eligible payment requests for approval and processing.
Collaborate with landlords, case managers, Finance, and program leadership to resolve payment discrepancies and administrative concerns.
Track financial assistance and subsidy activity to support accurate records, budget monitoring, and program reporting.
Maintain High-Quality Program Operations
Maintain accurate and confidential participant records, eligibility documentation, and program databases, including HMIS and Apricot.
Prepare correspondence, reports, spreadsheets, payment requests, and other administrative documents.
Monitor program deadlines and ensure timely processing of applications, financial assistance requests, and required documentation.
Support program reporting, data quality reviews, audits, monitoring visits, and other compliance activities.
Collaborate with internal NVFS teams, Fairfax County, landlords, and community partners to support coordinated program operations.
Assist with program meetings, trainings, workshops, and administrative process improvements.
Your Background: We understand that you may obtain skills through a variety of professional, personal, educational, and volunteer experiences.
Bachelor's degree in Social Work or a related field preferred.
At least one (1) year of related work experience in program support, eligibility determination, financial assistance, housing, or client or case coordination preferred.
Experience handling confidential information and maintaining accurate records and documentation.
Demonstrated ability to interpret and apply policies, procedures,…
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