Program Operations Analyst

Joining GDIT will improve outcomes for our veterans. You will support the Department of Veterans Affairs with a veteran-first vision to transform the Veterans' benefits administration with greater visibility into claims processing. Together, we're building a future of fast, transparent claims and empowered teams, striving for a zero backlog, and directly supporting veterans to make a real impact on the lives of those who served.

This high-impact solution accelerates the delivery of benefits to veterans and their families.

• Collect and organize operational data from various teams or systems.
• Maintain spreadsheets, dashboards, or reporting tools.
• Run routine reports to monitor performance metrics (KPIs).

• Assist in documenting workflows, procedures, and process changes.
• Identify small inefficiencies and propose simple fixes (often under guidance).
• Help ensure teams are following established processes.

• Perform basic data analysis to spot trends, issues, or opportunities.
• Help prepare insights for senior analysts or leadership.
• Support root cause analysis when problems occur.

• Work with peers in operations, finance, Marketing, HR, and project teams to gather information or follow up on tasks.
• Communicate findings or updates in a clear, structured way.

• Learn and support the use of operations tools (e.g., CRM, ERP, scheduling tools, Workday reports).
• Help troubleshoot basic data or system issues.

• Help track project timelines, deliverables, and documentation.
• Schedule and deconflict meetings for key personnel.
• Assist with prepping presentations, process maps, or workflow diagrams.
• Take notes or document key action items during project meetings.

• Bachelor's Degree
• 2+ years of progessive organization change management experience
• Strong written and verbal communication skills, with the ability to translate data or process details into clear, concise summaries for leadership.
• Demonstrated experience preparing polished presentations, executive-ready briefs, or structured process documentation.
• Proven ability to manage multiple tasks, priorities, and deadlines in a fast-paced, cross-functional environment.
• Experience coordinating activities across diverse teams and ensuring clear, consistent communication.
• Advanced proficiency in organizing information using collaboration tools (e.g., SharePoint, Confluence, Teams, Miro).
• Demonstrated attention to detail and commitment to producing error-free work products.
• Experience supporting project managers or senior analysts by maintaining timelines, deliverables, and documentation.
• Ability to simplify complex processes and communicate them in a structured, user-friendly format.

• Familiarity with digitization technologies, automation tools, and data analytics platforms.
• Strong meeting facilitation skills, including agenda preparation, capturing decisions, and documenting action items.

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities, including paid education and certifications