Health Navigator

Fairview 3110 Fairview Park Drive Suite 500 Falls Church, VA 22042, USA

Working at Northern Virginia Family Service means doing work that matters every day because of the difference you will make in the lives of children and families in Northern Virginia. NVFS’ breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community.

At Northern Virginia Family Service (NVFS), we value every team member’s contribution and our collective impact on our clients and the community. NVFS is an equal opportunity employer, E-Verify participant and drug‑free workplace.

Join the NVFS Family :
We are looking to hire a Health Navigator to join the NVFS Health & Nutrition team! As the Health Navigator, you will serve an important role to help ensure access to health care. Health Navigators conduct outreach to underserved communities; perform client intake and health coverage needs assessments; assist with the entire health insurance/benefit application process from start to completion;

educate the client about the benefits available to them and the importance of utilization of health services; and serve as an advocate and liaison for, and on behalf of, clients. As the Health Navigator, you will primarily assist clients in enrolling or re-enrolling clients in Virginia’s Medicaid programs, and assist clients in purchasing health insurance plans on the Virginia Insurance Marketplace (VIM).

Also, as a health Navigator, you will also work with Community Health Workers (CHWs) at NVFS to assist clients in other health coverage options such as referrals to low‑cost or free clinics, and assistance with applying for financial assistance at hospitals or other care providers.

The ideal candidate will have a passion for assisting others and a strong interest in access to health services and health coverage.

Benefits and Compensation : We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing.

This position has a starting salary in the mid 40s.

In this role, you will :

• Assist clients by providing critical outreach, education, and counseling for individuals and families seeking health insurance.
• Screen for insurance options and assist eligible clients to apply for insurance through the Virginia Insurance Marketplace (VIM), or other relevant options, such as through employer‑based insurance plans.
• Assist with public insurance options, including but not limited to Medicaid and any other public health insurance options for clients.
• Explain the different options available through the VIM or public insurance, the plan’s affordability, and cost‑sharing structure, and the consumer rights available under these options.
• Help eligible clients complete relevant applications, secure necessary supporting documentation, and file the applications with the appropriate agencies in a timely manner. This includes helping clients who currently have Medicaid and are due for renewals (i.e., helping with redetermination paperwork).
• Document and track applications and submissions to full completion. Maintain client electronic files in accordance with program requirements and NVFS guidelines and enter required information in program database(s), such as the Apricot 360 Case Management software.
• Advocate for clients with government offices or local department of social services (DSS) staff as necessary and identify complex cases that need to be referred externally to partner agencies for legal review (e.g., Legal Service of Northern Virginia or Virginia Law Poverty Center).
• Collaborate with other NVFS staff members internally as part of integrated services.
• Develop relationships with external partners (e.g., local DSS offices), where applications are filed and for troubleshooting and advocating with those offices.
• Maintain a respectful, non‑judgmental, and compassionate manner with clients. Demonstrate excellent customer service by identifying and exceeding customer…