Patient Access Associate

Overview

Inova 360 Concierge at Reston is looking for a dedicated Patient Access Associate 3 to join the team. This role is full-time day shift from Monday - Friday, 7:30am - 4:00pm or 8:30am - 5:00pm.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy.

• Education: High School Diploma or GED
• Experience: 2 years of healthcare patient access experience or 2 years of experience in healthcare revenue cycle.
• Certification: None

• Previous Ambulatory Experience