Front Desk Agent

Front Desk Agent – Driftwood Hospitality Management

Position Type:
Full Time

Shift: Any

Location:

545 - Tysons Corner Westin – Falls Church, VA 22043.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, ensuring the guest has an exceptional stay to meet hotel’s high standards of quality.

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate, selecting rooms based on guest needs and coding electronic keys, certificates, and coupons as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods and handle cash, making change and balancing the house bank.
• Accept and record vouchers, travelers’ checks, and other forms of payment, performing accurate arithmetic using a calculator and posting charges to guest rooms and house accounts.
• Promptly answer the telephone using a positive and clear communication style, input messages and retrieve them to convey content to guests and deliver mail, small packages and facsimiles as requested.
• Close guest accounts at check‑out, ensuring guest satisfaction and resolving any issues within established guidelines.
• Field guest complaints, researching and developing effective solutions for location changes, credit issues, price conflicts, or service problems while remaining calm during emergencies.
• Adhere to all company policies, procedures, safety and security rules, fire prevention protocols, and use protective equipment.
• Maintain a neat, clean and well‑groomed appearance as outlined in the team member handbook.
• Assist other Front Desk Personnel when needed and perform any related duties as requested by supervisor/manager.

• High school diploma or equivalent; education and experience combination may be considered.
• Prior hospitality experience preferred but not required.
• Ability to perform moderately complex arithmetic using a calculator without error.
• Strong customer service skills, patience, tact and diplomacy to resolve conflicts.
• Effective communication in English, verbal and written.
• Proficiency with moderately complex computer systems for data entry.
• Adequate hearing and vision to detect emergency situations.

• Stand and move throughout front office during 95% of shift.
• Lift up to 25 pounds.
• Occasional twisting, bending, stooping, reaching, walking, frequent talking, hearing, seeing and smiling.

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room discounts
• Employee Food and Beverage discounts

EEO:
Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

• Entry level

• Full-time

• Management and Manufacturing

• Hotels and Motels