Principal Product Manager, Integrations

Overview

Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company and greatly influence how likely they are to advocate, contribute, or stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and employees.

We empower exceptional people to create extraordinary experiences together. Bring your whole self.

We are seeking an experienced Product Leader to own the integration product strategy for Medallia’s Experience Platform. You will define and execute the roadmap for strengthening product‑to‑product integrations, seamlessly incorporating current and future acquisition/partner offerings into Medallia Experience Cloud (MEC), and shaping how our integration tooling evolves to meet customer and market needs. In this highly strategic role, you will work cross‑functionally across Engineering, Partnerships & Alliances, Architecture, Professional Services, and other functions to implement the technical and business strategy for Medallia’s integration capabilities.

Our Platform ingests billions of records (surveys, calls, conversations, cases, and more) and delivers meaningful insights and actions. Operating at this scale, we drive three key objectives: a) Unify our product capabilities (including acquisitions and partner integrations) to enable customers to use the full spectrum of our tools; b) streamline our offering and improve operational efficiency; and c) unlock greater customer ROI by leveraging data and AI to solve business problems and use‑cases in a horizontal and reusable way.

This role sits at the intersection of platform architecture, acquisition unification, and admin & developer experience, directly impacting how Medallia becomes the central hub for customer experience data and functionality across the enterprise technology stack.

Key Areas of Focus

• Own Integration Product Strategy:
  Work with stakeholders cross‑functionally to guide the product roadmap.
• Execute Integration
  
  Roadmap:
  
  Translate the comprehensive strategy into a long‑term roadmap and manage its execution.
• Modernize our Platform:
  Evolve existing capabilities and release new ones to support foundational business strategy.

Core Product Areas

• Product‑to‑Product Integrations:
  Standardize integration patterns and data exchange across Medallia products and acquisitions.
• Core Platform Capabilities:
  Manage and improve the primary tools that ingest and export data from our Experience Platform.
• API Tooling and Support:
  Standardize our internal and external APIs and develop governance tools and policies.

Cross‑Functional Execution

• Stakeholder Management:
  Partner with alliances, professional services, and go‑to‑market teams.
• Technical
  
  Collaboration:
  
  Work with engineering and architecture teams to define technical standards.
• Business Impact:
  Drive measurable revenue impact through integration portfolio growth.

Minimum Qualifications

• 8+ years of product management or equivalent product solution and architecture experience in enterprise SaaS platforms including:
  • Experience with major enterprise SaaS platforms (Salesforce, Service Now, Adobe) and cloud data platforms (Snowflake, Databricks, AWS, Azure).
  • Enterprise integration and automation platforms (iPass, ETL/ELT, Data Pipelines).
• At least 5 years focused on integrations, APIs, or platform products including:
  • Modern API architecture, including REST APIs, webhooks, and integration patterns.
• Sound understanding of Integration and API frameworks including API gateways, patterns (east‑west/north‑south), API productization and monetization.

Preferred Qualifications

• Customer Experience Management Platform experience.
• Familiarity with modern development methodologies and tools (Agile, Jira, Productboard).
• Proven track record of building and scaling integrations capabilities with measurable…