Senior ServiceNow Tester

Title: Service Now Tester

Location: Mclean, VA / Plano, TX (Fully Onsite)

Duration: 7 months, possible extensions

About: Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of "out-of-the-box" Service Now solutions. This role requires solid understanding of Service Now platform behaviors, modules, ACLs, flows, and integration testing.

• Develop, document and maintain the test data, data validation, end-to-end testing flows. Design, develop, and maintain automated test scripts using Service Now ATF. Create test cases based on functional and technical requirements.
• Collaborate with developers, business analysts, and QA teams to validate functionality. Analyze test results and report defects in a timely manner.
• Participate in daily stand-ups, sprint planning, and other Agile ceremonies.
• Ensure high quality and performance of the Service Now platform across ITSM, HRSD, CSM, or other modules.
• Develop reusable test templates for future automation initiatives. Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules. Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.
• Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets. Conduct regression testing using ATF across Service Now upgrades/releases. Perform cross-browser testing and E2E user journey validation with external apps.
• Test REST/SOAP integrations and external data flows.

• 5-8+ years of QA.
• 3+ years of hands-on Service Now ATF testing (with focus on IRM/GRC). Strong automation experience (Selenium).
• Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.
• Hands-on with tables, ACLs, flows, update sets, APIs, business rules.
• 3+ years validating platform UI, Service Portal, Workspace UX.
• Strong analytical, debugging, and communication skills.
• 2+ years’ experience with Agile/Scrum methodologies.
• Knowledge of test planning, test case creation, and defect management.
• Proficient in identifying automation opportunities within the Service Now ecosystem.

• Service Now certifications (CSA, CIS-Risk, CIS-GRC, ATF). CI/CD experience (Git Hub/Jenkins/Azure Dev Ops).
• Experience with domain-separated instances.
• Prior experience in large-scale Service Now implementation projects.
• Scripting experience with Python, JavaScript, etc.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.