Junior SAP Analyst - Help Desk, Labor, Projects, and Funds; Navy ERP), Bureau of Medicine and Surgery; BUMED), Hybrid

Junior SAP Analyst
- Help Desk, Labor, Projects, and Funds (Navy ERP), Bureau of Medicine and Surgery (BUMED), Hybrid (Falls Church, VA)

Falls Church, United States | Posted on 09/25/2026

JuniorSAP Analyst
- Help Desk, Labor,Projects, and Funds, BUMED Command Support Team (Navy ERP)

• Job Title:
  
  Junior SAP Analyst
  - Help Desk, Labor,Projects, and Funds, BUMED Command Support Team (Navy ERP)
• Level: Junior (1+ year of direct Navy ERP experience)
• Security Clearance: U.S. citizenship required. Must be eligible for a DoD Common Access Card (CAC) and able to obtain and maintain a favorably adjudicated background investigation at the level determined by the Command Information System Security Manager. A Tier 3 (T3/T3R) or equivalent investigation is anticipated for Enhanced access to Navy ERP. Interim approval is not authorized.
• Work Type:
  Hybrid: approximately 20% onsite at the Defense Health Headquarters (DHHQ), 7700 Arlington Boulevard, Falls Church, VA22042, and 80% remote; limited CONUS travel
• Job Type: Full-time, dedicated assignment
• Benefits:
  Our client provides full benefits.
• Program Name: BUMED N84 Command Support Team (CST), Navy ERP Tier 1.5 Sustainment; our client holds this newly awarded task order(six-month base period followed by four twelve-month option periods).
• Agency name: U.S. Department of the Navy, Bureauof Medicine and Surgery (BUMED)

Operate BUMED's Tier 1.5 helpdesk on a rotational or shared basis with the other Junior Analyst and serve as the first-line transactional support resource for BUMED's internal funding and labor workflows. You will log and track every incoming issue in the Contractor Tier 1.5 Issue Log, perform basic troubleshooting, resolve routine labor accounting errors, process timesheet defaults and Personnel Number (PERNR) updates, assist users navigating budget allocation processes, and route complex issues to the Mid-level and Senior analysts.

You will work under the functional direction of the Mid-level SAP Analyst
- Labor, Projects, and Funds and the Senior SAP Analyst
- Technical Lead.

• Operate the Tier 1.5 help desk on a rotational orshared basis: receive user requests, log each issue in the Tier 1.5 Issue Log(date submitted, description, submitting end-user, status, resolution or escalation action, and date resolved or escalated), and keep the log current asthe formal intake and tracking mechanism.
• Prepare and submit the weekly Contractor Tier 1.5 Issue Log every Monday by 1100 EST, jointly with the other Junior Analyst.
• Provide first-line troubleshooting, ad-hocover-the-shoulder support (primarily via Microsoft Teams), real-time problem-solving, and individualized guidance to labor, projects, and funds users; deliver refresher guidance on specific accounting-related processes.
• Resolve routine labor accounting errors; processtimesheet defaults; execute PERNR updates; support Check-In/Check-Out andnon-interfaced personnel actions; assist users navigating budget allocation processes within Navy ERP.
• Route highly complex issues to the Mid-level or Senior Analyst with documented findings; support the preparation of formal GFBO Tier 2escalations.
• Under Mid-level direction, monitor routine interface exception items (MER/BIMER, Defense Civilian Pay System (DCPS), Total Force Manpower Management System (TFMMS)) and clear or route them appropriately.
• Execute assigned tasks in the monthly Period-End Close Coordination Plan.
• Maintain job aids and quick reference guides for laborand funds users; support training session logistics; maintain training IDs for sandbox environments in coordination with command training leads.
• Compile help desk activity and trend data for the Monthly Status Report.

• U.S. citizenship. Foreign nationals are not permitted access to the functional or system side of Navy ERP.
• Eligible for a DoD Common Access Card (CAC) and able toobtain and maintain a favorably adjudicated background investigation at thelevel determined by the Command Information System Security Manager. A Tier 3(T3/T3R) or equivalent investigation is anticipated for Enhanced access to NavyERP and Controlled Unclassified Information (CUI); interim approval is not authorized.
• At least one (1) year of direct experience with NavyERP.
• Demonstrated experience providing first-level user support, managing help desk ticket queues, and resolving transactional errors within labor and funds allocation workflows.
• Bachelor's degree; an additional two (2) years of relevant experience may substitute for…