Knowledge Manager: ITSM & ServiceNow Lead
Listed on 2026-10-06
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IT/Tech
IT Project Manager, IT Consultant, IT Business Analyst, Systems Analyst
General Dynamics Information Technology, Inc. in Falls Church, VA is seeking a Knowledge Manager to lead the enterprise KM strategy for Army National Guard IT services, aligning with ITIL 4 and governance across DoWIN networks.
Hybrid role with up to 2 days of telework. You will own the Service Now Knowledge Management module, set taxonomies, lifecycle controls, and content governance, partnering with service owners and cybersecurity teams to capture institutional knowledge and improve service
The Knowledge Manager: ITSM & Service Now Lead role at General Dynamics Information Technology, Inc. is now open for applications in Falls Church, VA, United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Knowledge Manager: ITSM & Service Now Lead role in the description above.
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