Solutions Architect, Physical Security Systems

Kastle is the nation's leading provider of Managed Security Services. Our customers depend on us every day and include the who’s who of commercial real estate, distinguished global retail brands, leading commercial enterprises and critical government facilities. We are committed to providing a 'Wow' customer experience and we continually invest in the next big ideas to shape and transform our industry.

We are proud to say that our people are the industry’s best and we work hard to create a culture that provides a compelling career for talented individuals. The Senior Solutions Architect (SSA) is a senior, customer‑facing technical expert within Kastle's Integration team. The SSA leads technical discovery and solution validation on complex projects — including engagements involving new engineering, third‑party products or integrations outside the Kastle product portfolio, or non‑standard infrastructure — ensuring that scope is fully defined and technically sound before installation begins.

The SSA is available to any project requiring deeper product or engineering expertise in customer‑facing settings. The SSA also develops the discovery standards, tools, and reference designs used across the sales and delivery organization; coaches Sales Engineers in advanced discovery; and partners with Product Management on requirements intake, alpha and beta programs, and roadmap input. The position works closely with sales, the Presales Business Manager, sales engineering, project management, and the Integrations team, and is a key contributor to reducing change orders, rework, and schedule risk on complex installations.

Our success is driven by the combination of advanced technology and talented people. We are proud to be a Certified Great Place to Work®, recognized for a culture that prioritizes both professional excellence and employee well‑being. In addition to a great work environment, we provide a comprehensive benefits package including medical, dental, and vision coverage, a 401(k) plan, and generous paid time off.

Our offerings also include tuition and training assistance, Bright Horizons lifestyle assistance, life and disability insurance, and wellness programs. For more information on what it's like to work with us, please visit Life at Kastle.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead technical discovery on complex projects, with emphasis on engagements involving new product engineering, third‑party products or integrations outside the Kastle product portfolio, or non‑standard network environments.
• Participate directly in customer discovery and solutioning conversations on qualifying projects, identifying technical risks, gaps, and constraints as solutions are developed.
• Validate proposed scope for technical accuracy and completeness before contract award, including network architecture, integration requirements, infrastructure conditions, and site constraints.
• Serve as the technical escalation point for projects that meet Kastle's complex‑project criteria — and for any project where deeper product or engineering representation is requested — determining what additional discovery or validation is required.
• Partner with the Integrations team on projects involving third‑party API integrations and SDK partner deployments — leading pre‑award feasibility and scoping when a solution requires products or integrations outside the Kastle product portfolio, transferring validated scope at contract award, and codifying proven integration patterns into reference designs for reuse.
• Verify that customer network and infrastructure requirements — including…