DSW Store Manager

Company Overview

Find Your Fit  have a personal relationship with our shoes; we’re even shoe obsessed! Our shoes tell the world who we are, make us feel great, and inspire us to be authentic. When you embark on a career with DSW, you join a community whose core values guide our decisions. Our “We Belong” value means we include many voices at the table, bringing diverse perspectives to the dialogue.

We strive to support associates in putting their best foot forward and helping customers do the same. As we grow, we’re excited for you to join the evolution of DSW.

• We Love What We Do – Bring positive energy and enthusiasm.
• We Own What We Do – Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What’s Right – Model high standards of honesty and integrity.
• We Belong – Value unique experiences and encourage different perspectives.

• Elevate the in‑store experience by modeling, supervising, and coaching associates and support leaders to achieve store goals and KPIs.
• Develop and communicate store strategies that align with company strategy, fostering a growth mindset and culture of innovation.
• Deliver financial plans to drive KPI performance on a weekly, monthly, and quarterly basis, identifying shifts in business and making necessary adjustments.
• Foster an environment of recognition, reinforcing behaviors that meet customer and business needs.
• Resolve customer and associate feedback with urgency.
• Strategically plan and execute movement of merchandise, responding to trends.
• Communicate store‑specific inventory recommendations to the Market Leader.
• Oversee execution of sales floor standards, maintenance, and operations.
• Create a cohesive talent strategy that meets business needs.
• Lead by example and hold the team accountable that all policies and procedures are followed.
• Oversee inventory activities including freight receipt, product placement, markdowns, and MOOS.
• Oversee omni activities in store, including Charge/Send and BOPIS.
• Utilize the Store Visit Assessment to identify opportunities and implement action plans.
• Manage associate timekeeping to ensure labor deliverables are met – scheduling, forecasting, labor additions/reductions, payroll management.
• Recruit, onboard, coach, develop, motivate, and drive results through the team.
• Lead performance management, facilitate developmental conversations, provide feedback, ensure accountability, and conduct year‑end reviews.
• Build strong networking relationships to recruit top talent for all positions, ensuring timely fulfillment of open roles.
• Implement development strategy fostering advanced learning and career development.
• Facilitate store meetings and perform duties assigned by Market Leader or Regional Director.

• Excellent customer service – professionalism, positive mindset, enthusiasm.
• Collaborative relationship building.
• Recruiting, onboarding, coaching, developing, motivating, and driving results through others.
• Prioritization of business functions that drive financial results.
• Excellent verbal and written communication.
• Lead with tempo and hold team accountable to meet time‑bound expectations.
• Operate an operationally sound business with little oversight.
• Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional hours.
• Proficiency in technology for customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Ability to stand or walk around the store 100% of working time.
• Lifting capability – up to 50 pounds on an occasional to frequent basis.
• Ability to stoop, kneel, crouch, or crawl frequently.

• Minimum 4 years of retail management experience.
• High school graduate or equivalent.
• Some college preferred.

Reports to:

Market Leader |

Location:

Washington, DC | Salary: $85,000 – $105,000