Retail Sales Lead

Join Road Runner Sports as a Retail Sales Lead. You will model and drive a WOW Customer Experience-focused selling culture, provide consistent leadership and support, and help achieve or exceed sales and profitability goals. Pay is $22.50 per hour (Base of $18.50 plus a $4.00+ bonus per hour).

• Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.
• Founded in a San Diego garage 41 years ago.
• Road Runner Sports has 52 stores across the country and is growing.
• Our values, mission & purpose (our 6 Pillars) are:
  Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.

• Consistently maintain a positive can-do attitude and be open to feedback.
• Maintain a branded store experience through consistent visual execution, standards, and recovery.
• Develop, support, and retain a high-performance customer team through consistent coaching, training and recognition.
• Ensure a WOW customer experience, including visual execution/standards and customer engagement.
• Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales & KPI results.
• Assess and analyze business trends utilizing all available reporting to problem solve business opportunities and take appropriate action.
• Validate and ensure execution of all omni-channel initiatives.
• Validate and ensure execution of all customer loyalty initiatives and activities.
• Assist store leadership in managing team member attendance and utilizing the labor flex tool to manage labor to the needs of the business.
• Responsible for organizing, planning and execution of all visual merchandising in store with partnership of entire management team.
• Address and resolve employee issues and/or concerns with appropriate partnership.
• Support and maintain strong inventory management and data integrity routines.
• Support and maintain strong operational execution and compliance activities.
• Support and maintain a safe work environment through ongoing safety training.
• Consistently coach and role model the selling behaviors that support the WOW Experience and the 100% Commitments.
• Availability and flexibility to schedule the needs of the business including irregular hours and evenings and weekends.
• Consistently conduct Quality Reviews (QR’s).
• Conduct new hire training for all Fit Experts including Perfect Fit Finder.
• Prepare and conduct thorough team meetings specifically highlighting retail initiatives and areas of focus.
• Effectively open and close the store, and lead the sales floor in absence of the Store Manager.
• Other essential duties may be assigned from time to time.

• High School diploma or equivalent required. Associate’s degree from an accredited college or university and 1 year of related experience preferred, or equivalent combination of the education and experience.
• Minimum of 1+ years of relevant leadership experience in a fast‑paced specialty retail selling culture is preferred.
• Leadership skills including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision making skills, effective delegation and validation and the ability to efficiently execute daily priorities.
• Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business.
• Ability to perform the basic functions of the job.
• Effective interpersonal communication skills in both verbal and written format.
• Must demonstrate an openness to feedback and ability to be open minded and adaptable to changing priorities.

• Earn competitive pay plus bonus potential.
• Receive out‑of‑world training to grow your career.
• Contribute to an outstanding team as you drive in‑store sales.
• Be the envy of your friends with discounts on all the latest gear and footwear.
• Enjoy free running and walking events.
• Take pride in merchandising and maintaining an immaculate workplace.

USD $22.50 per hour (Base of $18.50 plus bonus of $4.00+ per hour)