Residential Support Specialist

Residential Support Specialist

FACETS is excited to hire multiple full‑time Residential Support Specialists (morning, evening, and overnight shifts) for Bailey’s Community Shelter, a 52‑bed program serving single adults experiencing homelessness. The role offers the opportunity to make a meaningful impact by supporting residents toward stability and independence.

Residential Support Specialists provide 24/7 direct support and guidance to individuals residing in the shelter. Responsibilities include assisting residents with daily needs, addressing immediate concerns, monitoring compliance with shelter rules, medication monitoring, and crisis intervention; maintaining safety and security; and ensuring smooth program operations at all times.

• Manage the front desk and provide direct supervision and assistance to clients, enforcing shelter rules and monitoring client activities.
• Provide staff coverage and ensure the safety and security of residents and the program, responding to crises and facilitating appropriate interventions.
• Assist the case manager in developing, implementing, and monitoring residents’ individual service plans to support progress toward housing stability and personal goals.
• Collaborate with other staff to meet residents’ needs, including supportive counseling, life skills training, or transportation as needed.
• Conduct internal and external walkthroughs of the facility on an hourly schedule or as needed, reporting maintenance, health, fire, or safety concerns.
• Document residents’ behavior and progress in HMIS, ensuring accurate, timely, and confidential record‑keeping in accordance with program and data quality standards.
• Create a welcoming, inclusive environment while maintaining the highest professional standards in all interactions and responsibilities.
• Represent FACETS in the community in accordance with Agency Mission, Vision, and Code of Ethics.
• Perform other duties as assigned.

• Knowledge of current social services, homelessness, housing issues, and methods/approaches to addressing housing concerns.
• Knowledge of tenants’ rights and responsibilities and "strengths‑based" case management.
• Clear and concise communication skills, both oral and written.
• Ability to lift items weighing 10–50 pounds.
• Must pass criminal background checks.
• CPR Certification preferred.
• Valid driver’s license, reliable transportation, good driving record, and personal car insurance.
• Ability to drive a 15‑passenger van.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift 50 pounds at a time.
• Occasional meetings at other FACETS office locations within Fairfax County, including three annual organization‑wide fundraising events each year.

Hourly: $18.00 – $20.00 per hour.

• Paid medical, dental, and vision insurance for full‑time employees, with competitive family rates and medical plan options.
• Paid Basic Life Insurance with an option to purchase additional coverage.
• 403(b) retirement plan options with generous matching.
• Paid annual vacation and sick leave, paid holidays, and floating holidays.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Long‑Term Disability and Short‑Term Disability, 100% employer paid.
• Free Employee Assistance Program (EAP).
• Work‑related expense reimbursement, including mileage and mobile data expenses.
• Ongoing professional development and training; tuition, training, or (re) certification reimbursement in areas related to current position.

Interested candidates should send a resume and cover letter to employment
.

FACETS is an equal opportunity employer. ADA Statement: FACETS will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Any person in need of accommodation should contact Human Resources directly for assistance.

Entry level

Full‑time

Other

Non‑profit Organizations