Intake Coordinator

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Join to apply for the Intake Coordinator role at FACETS

This range is provided by FACETS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr - $58,800.00/yr

POSITION: Intake Coordinator

REPORTS TO: Program Director

CATEGORY: Full-Time/Exempt/Permanent

LOCATION: In-Person, Falls Church, Virginia

PROGRAM: Bailey's Community Shelter

Position Summary

FACETS is seeking a mission-driven Intake Coordinator to support individuals experiencing homelessness in Fairfax County’s Region 2. The Intake Coordinator is responsible for managing all aspects of the intake process for Adult Only Households (AOH) referred for services. The Intake Coordinator provides trauma informed, client-centered support, and works closely with Case Managers, Shelter Staff and Community Partners to ensure seamless entry into services.

This role is responsible for coordinating the intake process, assessing eligibility and immediate client needs, ensuring accurate documentation, and facilitating timely shelter placement while maintaining compliance with program policies, funder requirements, and confidentiality standards. Familiarity with completing STARSS assessment and Adults Only Eligibility and Prioritization (E&P) screening, and prioritizing shelter diversion when appropriate. As the first point of contact for clients seeking shelter services, this role ensures that admissions are completed efficiently, respectfully, and in accordance with shelter policies and guidelines.

About The Organization

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home.

Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

• Completes STARSS assessments and Adults Only Eligibility and Prioritization (E&P) screening, for all individuals seeking shelter services to evaluate needs, vulnerabilities and prioritize services.
• Conducts intake interviews, screenings, and assessments with all shelter clients using a compassionate, trauma informed manner to assess housing needs, determine eligibility, collect demographic information and identify appropriate support services.
• Clearly communicates shelter policies, available services and client expectations to ensure clients understand program rules, rights, responsibilities and shelter agreements.
• Ensures all intake forms, consent documents, and eligibility verifications are completed and filed.
• Accurately enter and maintain client data in the Homeless Management and Information System (HMIS).
• Assigns shelter beds based on availability and individual client needs.
• Maintains and manages the shelter bed waitlist, ensuring accurate tracking and timely placement as beds become available.
• Coordinates with the Diversion Specialist, Shelter Case Manager, Outreach Case Manager, Program Director and Community Partners to ensure seamless service delivery and client support.
• Maintains updated household documentation and emergency contact information, while assisting with resource referrals and tracking household progress within the shelter system.
• Maintain confidentiality and comply with HIPAA, HMIS, and agency privacy standards.
• Participates in team meetings, case conferencing and training.
• Represents FACETS in the community, in accordance with Agency Mission, Vision, and Code of Ethics.
• Work an adjusted work schedule, including evenings and weekends as necessary to meet program needs.
• Performs other duties as assigned.

• Bachelor’s Degree in a human services or related fields.
• Bilingual (English/Spanish) is preferred.
• Two years of professional social work/case management…