Diversion Specialist

5 days ago Be among the first 25 applicants

This range is provided by FACETS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr - $58,800.00/yr

POSITION: Diversion Specialist

REPORTS TO: Program Director

CATEGORY: Full‑Time/Exempt/Permanent

LOCATION: In‑Person, Falls Church, Virginia

PROGRAM: Bailey's Community Shelter

FACETS is seeking a mission‑driven Diversion Specialist to support individuals experiencing homelessness, by helping them identify safe and effective alternatives to entering shelter. The Diversion Specialist works with Adult Only Households (AOH) in Fairfax County Region 2 by assisting individuals experiencing a housing crisis to identify safe, immediate alternatives to shelter whenever possible using a housing‑focused, trauma‑informed, and client‑centered approach. The Diversion Specialist will conduct assessments, facilitate problem‑solving conversations, coordinate short‑term supports and referrals to community resources, financial assistance, and natural support.

The role plays a critical part in shelter utilization while promoting housing stability and dignity.

The ideal candidate will have experience in homeless services and familiarity with the Homeless Management Information System (HMIS), along with strong organizational, engagement, interviewing, data‑entry, and problem‑solving skills. This position requires the ability to work compassionately and effectively in a fast‑paced, community‑based environment.

FACETS is a non‑profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap‑around services and community partnerships and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home.

Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

• Conducts diversion assessments for individuals seeking shelter, assessing and evaluating household barriers to housing and identifying available supports and safe alternative housing options.
• Collaborates with Shelter Intake Coordinator, Outreach and Case Management staff to align diversion efforts with agency goals and funding requirements.
• Complete comprehensive intake assessments in compliance with program and funder requirements.
• Enter and maintain accurate and timely data in the Homeless Management Information System (HMIS).
• Maintain accurate client records and documentation in accordance with confidentiality standards, data quality, and programmatic guidelines.
• Maintain compliance with HIPAA, HMIS, and agency privacy standards.
• Provide crisis intervention and de‑escalation support as needed.
• Advocate for clients within systems to reduce barriers to housing stability.
• Collaborates with clients to identify and explore immediate housing alternatives, including family support, community networks, and potential landlord options.
• Facilitate conversations with the client’s identified support network and provide conflict resolution or mediation as needed to help stabilize housing or prevent shelter entry.
• Connects clients to appropriate resources and supportive services to address immediate needs and promote housing stability and help prevent shelter entry.
• Tracks success rates, trends, and diversion outcomes to support ongoing program evaluation, performance monitoring, and continuous improvement. Prepare reports as required.
• Participates in team meetings, case conferencing, and training.
• Stays current on best practices, diversion, homelessness prevention and housing stabilization.
• Represents FACETS in the community, in accordance with Agency Mission, Vision, and Code of Ethics.
• Performs other duties as assigned.

• Bachelor’s Degree in human services or related fields.
• Two years of professional social work/case management experience with homeless and/or at‑risk populations…