Front Desk, Administrative​/Clerical

Job Title: Front Desk
Department: Operations
Reports to: Dental Practice Manager
FLSA Status: Non-Exempt
Compensation: Starting at $20 per hour, DOE
Schedule: Monday through Thursday generally 8AM - 5PM, and Fridays 9AM to 2PM

Smart Arches Dental Implant Centers have been created by doctors to improve the lives of the patients who entrust us with their care. We have taken the  corporate feel  that exists with big dental implant clinics and become hyper-focused on patient experience and care to drive our company. If you are passionate about helping people start over and strengthen their confidence, then Smart Arches Dental Implant Centers is a great place to call your home.

Everyone involved wants to make a positive impact with the work and efforts we give—this is how we can truly make a difference. If this speaks to you, we look forward to hearing from you.

The Front Desk plays a vital role in creating a welcoming and professional environment for patients while ensuring the smooth operation of daily administrative tasks. This position serves as the first point of contact for patients, providing exceptional customer service, managing appointments, handling financial transactions, and maintaining accurate records. The ideal candidate will have strong communication and organizational skills, a patient-focused attitude, and the ability to multitask in a fast-paced healthcare setting.

By proactively assisting patients with scheduling, paperwork, treatment plans, and payment options, the Front Desk helps ensure a seamless and positive experience for every patient.

• Acting as a patient concierge by building trust and providing exceptional customer service.
• Making welcome calls to new patients, answering initial questions, and setting expectations for their first visit.
• Greeting and checking in patients, assisting with new patient paperwork, and ensuring a smooth visit experience.
• Presenting and explaining treatment plans with out-of-pocket costs, including payment options like Care Credit.
• Managing financial transactions, processing payments, sending insurance claims, and balancing daily deposits.
• Scheduling and confirming appointments, handling patient paperwork, referrals, and appointment letters.
• Answering calls, following up with labs and vendors, and relaying important information to the team.
• Maintaining accurate records, alerting management to potential issues, and ensuring smooth office operations.
• Keeping the front desk area organized, tracking supplies, placing orders, and distributing mail, voicemails, faxes, and emails.
• Operating multi-line phones, scanning, faxing, and utilizing software for efficient record-keeping.
• Participating in meetings and training to stay informed and improve service.
• Performs miscellaneous job-related duties as assigned

• Task and detail oriented
• Self-starter who works well as a part of a team
• Excellent written and verbal communication skills
• Flexible and a quick learner
• Great organizational skills, excellent customer service skills and high level of office aptitude
• High school diploma or GED required
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• Prior dental front office experience required
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The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually…