Part-Time Member Experience Advisor; Fairless Hills

Part-Time Member Experience Advisor (Fairless Hills)

American Heritage Credit Union, a $5 billion financial institution, has an immediate opening for a Part‑Time Member Experience Advisor at our Fairless Hills branch. This position provides a premier level of service to members, clients, and associates to enhance the overall member experience. Proactively engage existing and prospective members with their financial needs using a consultative approach.

• Process account‑related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding/removing signers/owners, plastic card requests, etc.).
• Process basic consumer loan‑related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip‑A‑Pay, etc.).
• Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., Data Va, Better Lobby, etc.) to analyze members’ engagement with the credit union and offer solutions that will be conducive to the member’s current/future life stage(s).
• Connect members to our Subject Matter Experts (SMEs) via Smart Office/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.).

• One to three years of similar or related experience.
• High school education or GED.
• Part‑time position (averaging 27 hours per week).
• Must be available for morning, evening, weekday & Saturday hours.
• FICEP certification preferred.

Our commitment to your success is enhanced by a competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

Salary: $19.00 – $21.00 per hour

EOE M/F/D/V