Data Center Facility Manager, Data Center Community

Data Center Facility Manager, Data Center Community Base pay range

$/yr - $/yr

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are seeking an Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center.

The Data Center Facility Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.

This role acts as Amazon’s front line when it comes to hands‑on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission‑critical data center facility equipment including electrical support equipment such as stand‑by diesel generators and related fuel systems, 3‑phase electrical systems that include but not limited to switch gear, UPS units, PDUs, and wet cell batteries and associated systems.

Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.

• Oversee all aspects of the data center’s critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers
• Manage teams of 24×7 engineering technicians in all facets of their career
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion
• Coordinate daily with a multitude of third‑party vendors ensuring adherence to contracted SLAs
• Effectively and efficiently manage the operations budget and expenditures
• Routinely operate as the after‑hours on‑call Data Center Facility Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s)

• Manage teams of 24×7 engineering technicians:
  Prioritize and assign tasks, coach and create documentation, guide and train staff on best practices.
• Effectively and efficiently manage operations budget:
  Monitor and control expenditures, ensure optimal resource allocation.
• Engage in improvement projects:
  Drive projects from conception to completion, collaborate with support teams.
• Coordinate with third‑party vendors:
  Ensure adherence to contracted service level agreements (SLAs).
• Communicate complex technical information:
  Adapt communication style for diverse stakeholders, including non‑technical audiences.
• Respond to out‑of‑hours emergency calls:
  Address urgent issues that may arise outside regular working hours.
• Act as an escalation point for facilities‑related issues:
  Oversee routine and…