Data Center Operations Manager, PNE DCO
Listed on 2025-12-20
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IT/Tech
IT Project Manager, IT Support, Data Analyst, Systems Administrator
Data Center Operations Manager, PNE DCO
Amazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. This role ensures overall availability and reliability to meet or exceed defined service levels.
Key Responsibilities- Prioritize and assign trouble tickets to data center technicians and operators
- Manage the performance of a diverse team(s) of data center operation professionals across different locations
- Develop and drive career planning for data center teams
- Lead recruiting and onboarding efforts
- Lead performance management activities for team members
- Manage and deliver mid‑size projects
- Ensure effective and efficient management of day‑to‑day data center operations including queue management, 24/7 shift arrangement and hardware logistics
- Become subject‑matter expert across all aspects in data center operations
- Monitor and drive all operational KPIs and metrics to ensure IT capacity availability
- Inspire and guide improvement in team processes, technology innovation and automation
- Manage large‑scale events (outages) and act as the call leader
- Manage and improve workflows and throughput for data center operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
- Maintain on‑call schedule coordination and attendance
- Be passionate about the quality and quantity of services provided, continuously striving to improve customer experience
- 4+ years of Information Technology (IT) experience, or a bachelor’s degree in computer science, engineering, mathematics or equivalent
- 2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities experience
- 2+ years of team management experience, or a bachelor’s degree and 2+ years of working cross‑functionally with tech and non‑tech teams
- Experience troubleshooting and debugging technical systems, or experience in Linux and networking protocols and experience in networking administration and troubleshooting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation, please visit Amazon accommodations page.
Compensation for this position ranges from $70,700/year in the lowest geographic market to $158,000/year in the highest. Pay is based on location and may vary depending on job‑related knowledge, skills, and experience. Amazon may provide equity, sign‑on payments, and other compensation as part of a total package, in addition to a full range of medical, financial, and other benefits.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
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