Industrial Refrigeration Service Technician

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Service technician who performs scheduled and contract industrial ammonia refrigeration system maintenance at client facilities. Assists with industrial refrigeration system/equipment installations and equipment start‑up/commissioning at client facilities. Works closely with RD&S service coordinators and sales staff to develop long‑term client relationships. Prepares recommendations for client‑facility service or equipment replacement based on service visits. Commercial and light‑industrial customers include cold storage facilities, distribution centers, and production facilities.

Job Type: Full‑time

• Executes routine maintenance, contractual planned maintenance contract work, and emergency service work independently or with apprentice assistance.
• Completes service reports for planned service and maintenance contracts as necessary for Service Supervisor and Coordinator follow‑up action.
• Supports customers with troubleshooting their ammonia and synthetic industrial refrigeration systems, including mechanical and control system operation.
• Mechanically and electrically services refrigerant compressors, condensers, air units, and other system components and/or assemblies.
• Works with tablet‑based service ticket software to complete service tasks assigned in daily Work Orders (WO).
• Prepares and submits all time/Work Order reports daily, including accurate notes/reporting of follow‑up needs and new materials required for follow‑up work.
• Ensures Service Coordinator has proper information to complete Work Orders for client billing in an accurate and timely manner, including all receipts for chargeable or reimbursable expenses for the Work Order.
• Communicates with Service Supervisors and Service Managers to resolve open issues at customer sites in a timely manner.
• Maintains a dignified, courteous, clean appearance and wears RD&S provided apparel when working in or at client facilities or when otherwise interacting with clients.
• Maintains current licenses required to perform the specified service.
• Performs other duties as required by service leads and service manager.
• Leads the effort to develop and maintain a professional work environment based on the Kelvin Group core values of Safety, Integrity, Teamwork, Respect, and Excellence.

• High School Diploma.
• Technical/trade school certificate in refrigeration. Advanced education within the RETA certification 1 through 4 and IR 1‑19/ CR 1‑20 modules.
• Advanced OEM training for equipment start‑up and service.
• Complete all required safety and equipment training to perform the services RD&S offers to clients.
• Excellent customer service skills and a strong drive to learn and grow in the refrigeration service field.
• Travel up to 90% locally in the service branch area with a company vehicle.
• Trained/certified to operate a ladder, scissor lift, and forklift truck.
• EPA certification required.
• OSHA 10 hour certification will be provided.
• Ammonia awareness and HAZWOPER training required.
• A valid driver’s license is required.

• Eligible for healthcare benefits on Day 1 of employment:
• Medical, dental, vision, and prescription drug coverage
• Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
• Health Savings Account (HSA)
• Company‑paid Life Insurance;
  Supplemental Employee, Spouse, and Dependent Life
• Accident Hospital Indemnity
• Company‑paid Short and Long‑term Disability Insurance
• Pet Insurance
• Employer matched 401(k) saving plan (with Roth option)
• Weekly paycheck
• Generous paid holiday schedule (11 days per year)
• Paid time off (vacation + sick time)
• Learning & Development programs
• Employee Referral Bonus Program
• Tuition Reimbursement

EOE – Disability/Veterans

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Information Technology

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