Front Desk Coordinator

Overview
Regional Cancer Care Associates (RCCA) is looking for an exceptional Front Desk Coordinator to join our team. The successful candidate will be the welcoming face of our organization, professionally greeting patients, their friends, and family to ensure they feel comfortable and cared for from the moment they step into our facility. This full‑time role is located in North Falmouth, MA, with compensation ranging from $15.58 to $21.00 per hour.

In addition to salary, RCCA offers a comprehensive benefits package including health, dental, and vision plans; a wellness program; HSA and FSA options; a 401(k) retirement plan; life, short‑term disability, and long‑term disability insurance; an Employee Assistance Program; paid time off and holiday pay; and tuition discounts at numerous universities.

• Coordinates office procedures with medical staff and the billing office to ensure a smooth flow of information within departments.
• Participates in the completion of month‑end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
• Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.
• Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.
• Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.
• Ensures that authorizations are obtained in a timely manner.
• Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.
• Maintains knowledge of current health care and billing trends and practices.

• Accredited high school diploma or equivalent required.
• Minimum three years of office experience, preferably in a medical setting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds.

Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.

• Entry level

• Full‑time

• Administrative

• Hospitals and Health Care