Service Manager

DeVivo Truck & Trailer has a full‑time Service Manager opening at our Falmouth, ME shop.

For generations, DeVivo Truck & Trailer has served drivers, fleets, and businesses with the trucks, parts, and services they rely on. We’re more than a dealership – we’re a trusted partner committed to keeping you on the road and driving your business forward.

• Certification reimbursement
• Promotion opportunities – we promote from within
• Medical & dental insurance
• Life insurance
• 401k plan with company match
• Flexible spending account
• Flexible scheduling options
• Paid time off
• Uniform & boot program
• Paid training
• Factory training
• Modern, clean, bright & well heated shop

• Oversees Service Department and provides leadership and direction to achieve company objectives
• Manage growth strategies that are in line with company goals and objectives
• Participate in the preparation and administration of the annual operating budget
• Promotes harmony and teamwork within and across all departments
• Participate in the preparation of marketing plans to attract new and repeat business
• Adheres to all applicable federal, state, and local regulations impacting operations
• Oversee recruitment, hiring, termination, training, and yearly performance evaluations for all service personnel
• Develop efficient service team including service advisors, shop and mobile service technicians
• Ensure quality control to meet customer satisfaction and comply with OEM and industry standards
• Understand and promote safety, environmental and company policies
• Promote and uphold a high standard of professionalism within the workplace
• Plan, monitor, and evaluate productivity and financial goals on a daily, weekly, and monthly basis, and make adjustments as necessary
• Engage in company provided training and education to stay updated on operational, technical, and strategic needs for excellent customer service
• Assist service advisors and parts personnel with job scheduling, preparing quotes, and handling customer interactions

• A minimum of five years of relevant dealership management experience in the areas of heavy‑duty truck, bus, and/or transport refrigeration service
• Understanding of fundamental business systems, financial principles, and practices
• Facilitate relationships with customers, manufacturers, vendors, and suppliers
• Proficient with computer operation/usage
• Demonstrates exceptional skills in problem‑solving, administration, and management
• Strong verbal and written communication skills
• Normal shift hours:
  Monday to Friday, 7:30 AM to 5:00 PM, with occasional after hours phone support as needed

Questions? Call/text Frank at  or

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.