Strategic Accounts Coordinator

Overview

Join our dynamic team as a Strategic Accounts Coordinator at Southworth
. The position is based at Southworth International Group, Inc. (SIGI) headquarters in Falmouth, Maine. You will play a pivotal role in driving success for our valued clients, collaborate with cross-functional teams, support strategic initiatives, and help turn big-picture goals into real-world results.

Sales and Client Support

• Provide sales and operational support for Strategic Accounts, ensuring timely communication with partners, end users, and internal teams.
• Collaborate with Strategic Account Managers to qualify leads, prepare quotes, and guide customers to product solutions.
• Act as the primary contact for Strategic Account orders, managing approvals, updates, and inquiries.
• Support onboarding of new clients and assist with presentations, business reviews, and post-sale follow-ups.
• Act as a resource for internal teams, fielding inquiries from service, engineering, and sales.
• Assist with trade shows, technical questions, and special projects as needed.

Project and Order Coordination

• Manage project timelines and deliverables from quote to shipment, coordinating across Engineering, Manufacturing, Procurement, Sales, and Finance.
• Maintain accurate CRM records and track outstanding quotes, lead times, and order changes.
• Coordinate logistics for client meetings and internal planning sessions.

Forecasting & Planning

• Manage the strategic accounts inputs for SIOPs (sales, inventory and operations planning) process.
• Maintain real-time tracking documents for bookings and shipments used in strategic planning.

• Bachelor’s degree in business or equivalent experience
• Experience in sales of industrial material handling products would be considered an asset
• Computer literacy, proficiency in Microsoft Office, and team-building skills

• Demonstrated interpersonal and influence skills with clear, succinct, and professional communications
• Ability to work independently and take initiative under minimal supervision
• Proven critical thinking skills
• Solid team-building skills
• Optimistic with a can-do attitude and the ability to work well in a fast-paced and changing environment
• Works well under pressure

We’re an Equal Opportunity

Employer:

You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

SIGI does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of SIGI.

• Full-time

• Associate

• Sales and Administrative

• Machinery Manufacturing