Practice Manager - Dual Site - Falmouth & Plymouth, MA

Practice Manager - Dual Site Experience Required - Falmouth & Plymouth, MA

Falmouth, Massachusetts, United States;
Plymouth, Massachusetts, United States

At Convenient

MD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

As a dual-site Practice Manager at our Falmouth & Plymouth, Massachusetts urgent care clinics, you will play a pivotal role in the day-to-day operational efficiency of the clinic while contributing to its long-term strategic goals. The ideal candidate will possess a strong background in healthcare administration, financial management, and team leadership.

This is the perfect opportunity for someone who is looking for a company where their work is valued and recognized by leadership. If you are skilled in relationship building, are a strong people‑manager, and thrive in a fast‑paced role where you’re balancing multiple responsibilities at one time, we encourage you to apply!

• Operational Management:
  • Oversee and optimize daily clinic operations to ensure efficient and effective patient care.
  • Manage scheduling operations for the clinic, ensuring optimal utilization of resources and staff.
  • Collaborate with healthcare providers and support staff to maintain a high standard of patient service.
  • Enforce clinic policies and procedures to ensure compliance with regulatory standards.
  • Act as point of contact for patient feedback, working with the Medical Leadership team to address concerns.
  • Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost‑effective manner.
  • Coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget.
• Dual Site Management:
  • Manage staffing, scheduling, inventory, and operational workflows across two clinic locations (Falmouth & Plymouth).
  • Monitor performance metrics at each site, identify gaps or inefficiencies, and implement solutions to ensure both clinics operate smoothly and consistently.
• Team Leadership:
  • Recruit, train, supervise, and engage clinic staff, fostering a positive, collaborative, and supportive work environment.
  • Conduct performance evaluations and provide ongoing feedback to enhance staff development.
  • Foster teamwork and effective communication among all clinic team members.
• Strategic Planning:
  • Collaborate with the Regional Leadership team (Director of Operations & Medical Director) to contribute to the development and execution of strategic initiatives.
  • Analyze market trends and competitive landscape to identify growth opportunities.
  • Implement strategies to enhance the clinic's market presence and community engagement.
• Quality Assurance:
  • Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.
  • Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
• Communication and
  
  Collaboration:
  
  

  Partner with your District Director and corporate resources to ensure effective communication and goal alignment.

• Exceptional people manager and team leader:
  • 3 years of demonstrated success in leading, mentoring, and growing teams.
  • Dual‑site leadership experience preferred.
• Experience in similar roles:

  Demonstrated skills in medical practice management, human resources, and data analysis.

• Driven and self‑motivated:

  Ability to work independently, possess initiative and enthusiasm to help drive results.

• Effective communicator (written and verbal) and cross‑collaborator:

  Ability to establish and maintain positive relationships with team members and stakeholders across the organization.

• Knowledge of healthcare or adjacent industry:

  Familiarity with medical billing systems, basic medical coding, and basic medical terminology.

• Technically savvy:

  Experience with Microsoft Office, specifically SharePoint, Word, and Excel.

• Availability:

  Work in clinic Monday through Friday with a rotating on‑call…