Hardware and Software Support

The Steamship Authority is seeking to fill the position of Hardware and Software Support at the Steamship Authority's Falmouth administrative office location.

• Configure, support and manage PC's including hardware and software.
• Coordinates open IT issues with other IT team members for resolution. Offer training and guidelines to all users.
• Provides front line telephone technical support - responsible for level 1 and 2 support (hardware and software) by direct assistance to all users. Refer issues which require additional support to the department's HELPDESK.
• Maintain tape libraries, including their rotation.
• Manage IT assets and inventory using the department's inventory management system.
• Requires working and communicating with all levels of users from all departments.
• Work with various consultants and vendors for problem reporting and solutions.
  
  Ability to meet deadlines, work independently within a team environment.
• Ability to support all levels of users in a prompt, professional and courteous manner.
• Additional hours vary depending on department needs.
• Promote and support continuous improvement with the SQMS.
• Perform other duties as required by supervisor.
• Work on-call as needed.

• Minimum 2 years of experience in a WAN environment.
• Understanding and ability to perform computer technician tasks.
• Familiar with Microsoft windows both desktop and server.
• Familiar with Microsoft software.
• Exceptional mechanical and trouble shooting skills.

The salary range for this position is $23.36 to $25.00 dollars per hous Interested parties should submit a letter of interest and resume to

Human Resources Office

Steamship Authority

Falmouth, MA 02540

EOE

• TTY

Union St & Water St
Vineyard Haven, MA
02568