Hardware & Software Support

Hardware & Software Support

The Steamship Authority (Falmouth administrative office, MA)

• Configure, support and manage PCs, including hardware and software.
• Coordinate open IT issues with the team and provide level 1 and 2 support over the phone.
• Offer training and guidelines to all users.
• Refer issues that require additional support to the department’s Helpdesk.
• Maintain tape libraries and manage their rotation.
• Manage IT assets and inventory using the department’s inventory system.
• Collaborate with consultants and vendors for problem reporting and solutions.
• Maintain detailed work order information and meet deadlines while working independently within a team environment.
• Support all levels of users in a prompt, professional, and courteous manner.
• Promote continuous improvement with the SQMS and perform other duties as required by supervisor.
• Work on-call as needed.

• Minimum 2 years of experience in a WAN environment.
• Understanding of and ability to perform computer technician tasks.
• Familiar with Microsoft Windows (desktop and server) and Microsoft software.
• Exceptional mechanical and troubleshooting skill.
• Ability to support all levels of users in a prompt, professional and courteous manner.
• Ability to meet deadlines, work independently within a team environment.
• Promote and support continuous improvement with the SQMS.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology