Technician Specialist

Overview

Purpose of Position: Provide daily repair, configuration, and out of the box set up of peripheral devices, including PC’s, laptops, tablets, printers, scanners, phones, and other electronic voice and data devices in a large, complex network.

Description

• Configure, install, maintain, and trouble shoot printers, scanners, electronics, and other peripheral devices in local and wide area networks.
• Configure, install, maintain, and trouble shoot PC Workstations including application installation and debugging, network client installation and maintenance.
• Assist with network management and monitoring.
• Install, relocate, replace, troubleshoot and maintain VoIP telephones
• Assist in supporting and maintaining mobile/cell phones and other handheld computing devices
• Performs daily operational tasks including maintaining problem / solution documentation
• Prepares and maintains written documentation and inventory of all systems devices.
• Regularly takes part in technical training
• On-call, and weekend work are required.
• Attends departmental and user meetings as required.
• May provide coordination of small tasks involving more than one end user computing staff member, primarily related to Move/Add/Change (MAC) or construction related scopes of work.
• Performs other work related duties as assigned or requested.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Falmouth Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service.

Education: Associate in Science with major in Information Systems, Engineering, or equivalent combination of education and work related experience.

• One or both of the following certifications:

CompTIA IT Fundamentals or CompTIA A

or

Microsoft Technology Associate (MTA) Windows Operating System Fundamentals

or equivalent combination of education and work related experience

• Minimum of three (3) years hands on experience as a Computer Technician supporting data related computing services requirements, and at least one year supporting voice (VOIP) related requirements
• Experience with the installation and use of computer application software focusing on Microsoft products such as Windows Operating Systems and Office (Word, Excel, Access, PowerPoint, Visio) required.
• Three (3) years experience in a multi-platform environment supporting its networking infrastructure, operating systems and protocols.
• Proven problem solving and analytical skills including identifying and resolving computer and peripheral setup, trouble shooting, and component failure.
• Demonstrated ability to work effectively with limited supervision.
• Proven interpersonal relation skills.
• Valid Massachusetts drivers license for automobiles.
• Ability to read, write, and communicate in English

Schedule Details: 80PP (40 Hours Per Week), Mon-Fri, 7a-3p, Rotating On-Call schedule including Weekends & Holidays

Organization : Falmouth Hospital Association

Primary Location : Massachusetts-Falmouth

Department : FHA-IT – Information Systems

Annual/Hourly: Hourly

Hiring Pay Range: 21.54 – 42.09