Pre-Sales Tech Support Rep V

Are you passionate about helping businesses combat identity fraud while delivering seamless customer experiences?

Do you enjoy working with clients and sales teams to shape strategies, influence decisions, and drive measurable commercial impact?

Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

You can learn more about Lexis Nexis Risk at the link below,

The Client Services team plays a pivotal role in bridging customer requirements with Lexis Nexis Risk Solutions’ products and capabilities, ensuring solutions are effectively designed, implemented, and adopted. Working in close partnership with Sales, Product, and Technology, the team supports customer engagements by translating business challenges into practical, data-driven solutions.

You will act as a subject matter expert across the UK Identity & Fraud market, supporting customers and internal sales teams with insight, strategy, and solution design. This role focuses on driving revenue growth by translating complex requirements into practical, effective solutions that balance customer experience with robust authentication.

• Provide expertise by applying product, process, and market knowledge across the UK  & Fraud customer base
• Maintain awareness of market, technology, and regulatory trends
• Drive revenue through education, consulting, and support of the UK sales force
• Partner with larger customers to develop identity strategies balancing customer journey efficiency and strong authentication
• Engage with internal and external customers to translate requirements into persuasive business cases and recommended solutions
• Analyse customer objectives and present findings through professional presentations and workflows alongside sales teams
• Share best practices and provide insights to management and broader teams
• Collaborate with Strategy & Product Management to align on plans and identify new solution opportunities

• Excellent project management and analytical skills
• Experience positioning complex solutions in a team-based selling environment
• Curiosity and ability to deeply understand customer needs
• Brilliant organisational, time management, and interpersonal skills
• Excellent written, verbal, and presentation communication skills
• Demonstrates initiative, accountability, and a bias for action
• Excellent networking and relationship-building capabilities
• Ability to manage multiple priorities while maintaining attention to detail

Please note that this is a pre-sales position and as such will require travel to customer sites across the UK. There is also an expectation that the successful candidate will regularly visit our Cardiff office for team meetings.

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life Assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Access benefits specific to your location.