Shop Supervisor

Shop Supervisor

Location:

Sue Ryder Charity shop, 4 The Moor, Falmouth TR11 3QA

Hours:

15 hours per week over 7 days.

Pay: £12.79 per hour + rewards & benefits.

Job Summary:

As the Shop Supervisor you will lead and support the volunteer and staff team, drive sales, manage stock and uphold Sue Ryder’s brand and fundraising objectives.

The shop is located at 3 The Moor, Falmouth, next to the bus stop. It sells a range of items, from clothing and home goods to jewellery, books and toys.

• Drive business, push sales and achieve targets.
• Lead the team to deliver great customer service to donors and customers.
• Work with the local community to generate sufficient donated stock.
• Recruit, train and retain a volunteer team, providing leadership and guidance.
• Set high merchandising and housekeeping standards, ensuring health and safety.
• Manage effective stock processes to keep the shop well merchandised with fresh seasonal stock.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
• Help manage the effective stock process through the Epos operation.

• Customer Service Experience.
• Previous supervisory Experience.
• Cash Handling/Till work.
• Basic IT skills (emails, instant messaging, video calls).
• Organisational Skills.
• Lone working experience.

• High street retail, leisure or hospitality background.
• KPI and target experience.
• Charity retail experience.
• Health & Safety knowledge.
• Team Player.
• Key holder / opening / closing responsibilities.
• Merchandising / Stock rotation experience.

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time).
• Company pension scheme.
• Staff discount with thousands of retailers.
• Refer a Friend scheme – £250 payment.
• Enhanced maternity, paternity and adoption pay.
• Enhanced sick pay.
• Electric Vehicle Scheme.
• Healthcare Cash plan, to claim back routine healthcare costs.
• Death in Service benefit.
• Staff discount of 10% on new goods online ryder.org.
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme.

At Sue Ryder we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme, offering an interview to all disabled applicants who best meet the minimum essential criteria.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to compete an application or participate fully in the interview process, please email recruitment.

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

For more information on our equity, diversity and inclusion work, please visit (Use the "Apply for this Job" box below)..

Legal: EOE – Equal Opportunities Employer.