Robotics Operations Engineer

Robotics Operations Engineer

Engineered Arts LLC Falmouth, England, United Kingdom

Engineered Arts is the leading manufacturer of full-size humanoid robots used for entertainment, education and communication. With 20 years of hardware and software development, our robots have been sold in over 30 countries worldwide with customers such as NASA, PwC, Meta and many more.

Our Ameca robot is well known as ‘the face of AI’ and a social media viral success, taking advantage of the generative AI craze. Along with our ultra-realistic Mesmer range of animated figures our robots continue to surprise and excite visitors at museums, theme parks, visitor attractions and trade shows as well as aid leading universities with AI and robotics research.

Our robots are poised to break into the future mega-expansion service robot segment, with applications such as front of house, receptions, check-in desks, information points and PoS.

We are a team of dedicated engineers and creatives striving to develop the very best experiences for our customers. Our internal motto is ‘
Be Wow ’, everything we do is fun, entertaining or surprising to encounter. We always push the boundaries of what is possible in humanoid robotics, researching and developing new systems and techniques to further their appeal. We explore and challenge the human perception of robots as well as the fear and discomfort and the excitement and joy life-like mechanical humanoids present.

A truly unique opportunity to join a high profile humanoid robotics company working on next level human interaction.

Our robots are known worldwide and are regularly featured in the media, both traditional and social. We regularly attend trade shows to show off our tech, or offer rentals for 3rd party exhibitions, shows, ceremonies and more, many times in attractive global destinations such as Las Vegas and Dubai. Setting up robots and being on hand to ensure a consistently wow experience is key to our customers' success for these events.

Customers who have purchased our robots need help before delivery, for installation and post-install training and support.

In this role you will become a subject expert on our Ameca and Mesmer humanoid robots. This will allow you to ensure customers are ready for a robot and help them ensure their robot is functioning well for its entire lifetime. You’ll intuitively understand the robots inside and out, gaining the ability to rapidly diagnose the root causes of issues which may occur during operation.

You’ll also be the proud parent of our in-house fleet of robots. Ensuring they are up to scratch, maintaining and upgrading where required and making sure they are in tip top condition for live or virtual demonstration and ready to be sent off to another of their high profile engagements.

Our internal motto is ‘Be Wow’, our robots are certainly wow but so are our team members, including you.

• Liaising with customers on requirements of the venue (such as power and network connectivity requirements)
• Executing final check and robot packing prior to shipping, as well as return checks and maintenance
• Travel to customer premises or rental venue for set up and installation
• For sales, training customer stakeholders on safe usage and maintenance of robots (either at customer premises or at an EA office)
• For rentals, being on-site to ensure robots look and work their best for the duration of the rental, then de-install, pack and ensure safe pick-up for onward shipping

Fleet operations

• Be first point of contact on our digital helpdesk, answering customer queries and issues
• Work with and reassure customers that we are here to help and uphold our target of high quality support
• Own…