Safeguarding & SEND Administrator

About Us

Judicium Education supports schools with safeguarding and SEND responsibilities through audits, training, policy reviews, and high-quality content development. Our clients are central to everything we do – our aim is to make their roles easier while supporting best practice in safeguarding.

The Safeguarding and SEND Administrator will provide high‑quality administrative and customer support to our safeguarding and SEND clients and consultants. The role is part‑time on a 12‑month fixed‑term contract covering maternity leave.

• Act as the first point of contact for client calls, emails, and video enquiries and respond in a friendly, professional, and supportive manner.
• Field and allocate client enquiries appropriately, ensuring responses are provided within 48 hours.
• Address client feedback and complaints, maintaining oversight to support future client liaison and service improvement.
• Develop strong, effective relationships with safeguarding and SEND clients through reliability, knowledge, and responsiveness.
• Provide comprehensive administrative support to the Safeguarding and SEND team to ensure efficient service delivery.
• Manage shared inboxes, allocating emails to consultants and responding to straightforward enquiries.
• Ensure all client documents and requested materials are sent promptly.
• Maintain accurate and up‑to‑date client records and contact details across Judicium databases and systems.
• Support the onboarding of new clients, ensuring all systems set‑up and communications are completed effectively.
• Administer online live training, including managing client lists, invoices, and certificates using Judicium’s CRM and Zoom platforms.
• Administer and maintain online platforms such as JEDU, responding to client queries and issues.
• Navigate multiple online platforms confidently to support the effective delivery of the service.
• Administer the weekly safeguarding newsletter and maintain the mailing list.
• Support with proof‑reading documents and content where required.
• Assist with the administration of social media posts.
• Collaborate with administrative colleagues across Judicium to support joined‑up, efficient working.

• Deliver excellent customer service and maintain high levels of client satisfaction.
• Work efficiently, thoroughly, and with strong attention to detail.
• Confidently use a range of digital systems and online platforms.
• Prioritise workload effectively in a busy, client‑facing environment.
• Contribute positively to team objectives and the continued growth of the Safeguarding and SEND service.
• Set personal development objectives and engage in regular performance reviews.

• Be part of a values‑driven organisation making a real difference to schools.
• Join a supportive and collaborative safeguarding‑focused team.
• Gain experience within a specialist education consultancy.
• Opportunity to develop administrative, systems, and client relationship skills.

• 28 days holiday plus one extra day for each year you stay with us, up to a maximum of 33 days, plus bank holidays.
• Health cash plan, once you have passed probation, which includes access to a private GP.
• From day 1, free life insurance covering up to four times your salary.
• We both add money into your pension pot after 3 months.
• Choose flexible benefits after probation – extra holiday, dental, healthcare plan topping‑up, bikes, gym membership, electric cars, and more.
• Learning and development opportunities.
• Volunteer days – 3 paid volunteer days a year, 2 dedicated to education.

Employment offers are subject to satisfactory vetting checks in line with the latest guidance and legislation. You must already have the right to work in the UK; we are not able to offer visa sponsorship.

Location:

Fareham, England, United Kingdom