Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Administrator
Location: Fareham, Hampshire
Type: Permanent, full time (40 hours per week)
Salary: £27,000 – £32,000 per annum (market-aligned for admin/operations roles supporting service field teams)

We are recruiting an Administrator to support service delivery and operations within a fast‑paced energy solutions business. The role provides operational support to service, installation and customer care teams, ensuring clear communication and efficient job delivery from enquiry through to job completion.

• Handle incoming calls and customer correspondence efficiently
• Coordinate booking and dispatch of service and installation bookings
• Maintain accurate job, customer and compliance records in CRM or internal systems
• Liaise between customers, field teams and internal departments to ensure clarity of requirements and status updates
• Support quoting and estimation administration where required
• Monitor and update customer job status, follow-ups and handovers to engineers
• Assist with invoicing, documentation and internal file maintenance
• Support general office operations and ad‑hoc tasks as needed

• Strong administrative experience, ideally in a service, field‑support or operations environment
• Excellent communication skills and a professional telephone manner
• Organised and process‑driven with strong attention to detail
• Proficient with Microsoft Office; competent with CRM or job management tools
• Able to juggle competing priorities and deadlines
• Experience with in construction, technical services, HVAC or energy services
• Familiarity with scheduling, dispatch or field service systems
• Customer service experience with an emphasis on responsiveness