Business Improvement Apprenticeship - Commercial Operations

Business Improvement Apprenticeship - Commercial Operations 2026 (Fareham)

Location: Fareham

Start Date: September 2026

Closing Date for applications: 8th March 2026

Insurance is so much more than you think!

Are you looking for a career that will excite, challenge and inspire you?

A Business Improvement apprenticeship could be the ideal opportunity for you! You’ll gain real experience while completing a recognised qualification and developing practical skills.

This is a permanent role, your apprenticeship is just the start of your career with us. We'll continue to cheer you on every step of the way once you’ve finished and will remain committed to help you grow. Working in insurance is so varied, you’ll find that there are so many different opportunities for you to explore. An apprenticeship is the perfect way to fast‑track your career!

Do you want to develop your skills, gain real experience, and support our commercial vision while working towards a professional qualification?

What’s insurance, you ask? Insurance is when an insurance company agrees to cover the cost if a customer experiences a financial loss, like from a fire or storm, in exchange for a payment called a premium. Our goal at Zurich is to offer protection and solutions for both individuals and businesses.

• Supporting improvement projects across key operational processes
• Mapping and analysing workflows
• Collecting and interpreting data to help guide decision‑making
• Supporting communication and engagement activities
• Working with colleagues to embed new ways of working
• Building relationships and developing your negotiation skills to stronger work with various stakeholders
• Working with an experienced team of people who will support you and help you navigate a dynamic and rapidly changing insurance market.
• Understanding our various processes and how we can all work to improve them through things like automation and artificial intelligence.
• Occasional travel to London to support our underwriting teams and collaborating to best support our stakeholders.
• Working to support our large commercial global customers.

Alongside your day‑to‑day work activities, you’ll complete a Business Improvement Apprenticeship. The Level 4 apprenticeship will take around 18 months. Your qualification is just the start of your career e your apprenticeship is complete you will have plenty of opportunities to put your new skills into practice while continuing to develop and grow.

• Learning how to analyse performance
• Developing skills in process mapping, problem-solving and data interpretation
• Understanding how change impacts teams
• Building confidence communicating ideas and presenting findings
• Working with and learning from experienced colleagues
• Streamlining processes and improving efficiency
• Generating smarter, data‑led decisions across operations
• Championing change, helping our teams become more confident in managing and adapting to change
• Creating sustained improvement in quality and performance

• Flexible bank holidays
• 12% company pension
• Annual bonus
• Contribution to private medical cover
• Discounts on gym, tech and more
• You’ll get 20% off‑the‑job training time to help with your studies.

• Due to government restrictions, you must have the permanent right to reside and work in the UK before you apply. Also, you must have resided in the UK for a minimum of three consecutive years at the time of application.
• Minimum of three A Levels at A*–C (or equivalent)
• A minimum of five GCSEs (or equivalent) at grade C/4 including Maths and English.
• A professional attitude with a positive ‘can do’ approach to your work
• Strong interpersonal and communication skills
• Ability to build strong working relationships
• Commitment & dedication to study an apprenticeship qualification
• Ability to use some independent thinking
• The ability to work in a team
• Effective personal planning and organisation
• Desire to improve processes & problem solve
• Future thinking

• 12% defined non‑contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.

• 28 days holiday a year plus bank holidays.
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