Senior Customer Account Representative

Overview

Here at Parker Meggitt, we’re looking for a well-experienced Senior Customer Account Representative who thrives when working in a challenging and fast-paced environment. You will manage a variety of Parker Meggitt customer accounts to deliver world-class service and support by directly overseeing score cards, immediately responding to enquiries, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand.

By utilising the Parker Meggitt High Performance System, you’ll serve as the primary interface for a variety of our customers, responsible for ensuring the most efficient and positive relationships, while enabling level-loading of production and expeditious resolution of customer assertions.

In this role you’ll also work closely with key internal stakeholders and have a solid internal network relevant to the customers you support.

• Managing different customer accounts across Parker Meggitt, particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers
• Preparing costing sheets (considering hours/materials) and producing quotes for internal sign off, with responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes, which may include orders of significant value
• Acting as the voice of the customer and ensure timely resolution to all customer orders and enquiries
• Supporting the production of the monthly and annual forecasts based on historical sales and customer trends; supporting forecasting and planning ahead
• Receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required
• Responsibility for the contract review process, working closely with Commercial colleagues internally
• Liaising with OEMs within some product groups

In order to be considered for this role, you must meet the following essential criteria:

• Willingness to travel periodically with possible overnight stay - potential international customer meetings
• Ability to visualise and plan objectives and goals strategically
• proven strong decision making and conflict management skills whilst dealing with customers who often have complex requirements
• Excellent verbal and written communication skills with the ability to influence and present to key internal and external stakeholders
• Minimum of 4 years’ experience of building and maintaining relationships within a rapid Premier customer service environment where quick thinking, pro-activeness and a problem-solving mindset are essential
• Demonstrated resilience and dependability, maintaining composure and always delivering exceptional service to high-expectation customers
• Ability to understand and follow specific time critical and sometimes complex instructions and procedures
• Proven ability to gather data, to compile information, and prepare reports
• Ability to work independently, multi-task and prioritise duties with minimal supervision in a pressured environment

• Experience of using SAP
• Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
• Aerospace or Manufacturing industry experience
• Bachelor s Degree or equivalent industry experience

Parker Meggitt is proud to offer a competitive total rewards framework designed with our colleagues' health, wealth, and well-being in mind to help our employees balance a successful career. Our competitive package will include:

• Funded membership of a professional body
• Focused career development planning with opportunities to progress
• Pension scheme with up to 10% matching company contribution
• Life Assurance x4 basic salary
• Share buying scheme
• 25 days holiday, plus bank holidays, with the option to buy and sell up to 5 days
• Service-related holiday (3 years = 1 day and increase up to max 5 days)
• Cash Plan or Private Medical Cover
• Employee Assistance Program for Health & Wellbeing
• Free on-site car parking
• Employee Referral Scheme
• An on-site restaurant and Starbucks offering subsidised food
• Employee Perks – offering our employees discounts on a huge variety of goods and services