Business Support Specialist - Airports Operations

NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

Provide specialist business support to Heads of Departments and their management teams within NATS Airports UK, to ensure the successful development and delivery of the Business Plan, ensuring it is aligned with the overall NATS/NSL strategy.

Provide business administration and personal assistance to members of the Operations Leadership Team to support the day to day running of the business area.

This role may work with one or more members of the leadership team and will work with other similar roles across Operations to ensure that common standards, procedures and best practice occur in providing that support and provide cover for each other when necessary.

Provide a variety of business support services to the Director Airports and Director Business Development and Commercial in NATS Airports UK, as directed by the BSM, but not limited to:

Manage the business performance data from a variety of stakeholders and sources to a strict timescale. Analyse and validate the data ensuring there is consistency.

Produce monthly reporting for the Director Airports on behalf of the Head of Department.

Understand business priorities and drivers and ensure risks/issues are appropriately captured and escalated. Understand the key relationships with different stakeholders, including internal and external customers and suppliers.

Support the management of resource plans for Airports, ensuring forecasts are accurate and that managers follow appropriate business processes. Monitor actual performance against plan and take appropriate action to manage changes.

Plan agenda and help to facilitate monthly management meetings/ conferences /Away Days.

Provide personal assistant support with discretion and confidentiality for allocated leadership team members, enabling them to work efficiently and effectively in discharging their duties. The scope of support will be agreed with each leadership team member depending on their requirements but may include:

Diary management –provide assistance with organisation of meetings, booking facilities and prioritising appropriately. This requires proactive management of the Director’s diary, including making diary decisions and, if appropriate, taking remedial action to ensure the success of the activities, e.g. by re-arranging meetings, in the absence of the Director or key attendees.

Travel management – making business travel and accommodation arrangements that are compliant with budget and governance arrangements, with consideration of cost-effective solutions. Records must be accurately maintained in support of external and internal audit. Complete expense claims on behalf of the Director.

Meeting management - ensure the relevant Director is prepared and organised e.g. through planning ahead and collating all relevant paperwork and documents in advance of meetings and events attended by the leadership team member. Manage all feedback inputs/action plans and progress/chase outstanding actions. Managing leadership team agendas and meetings, including room bookings and catering if required.

Act as a focal point for the Director when absent, ensuring the decision-making process normally carried out is coordinated across the management team and is consistent, appropriate and in line with company and business requirements. This includes…