Customer Account Representative

Customer Account Representative

Location:

Fareham

Hours:

Mon - Thurs (08:00 - 16:30), Fri (08:00 - 13:00). Flexible Working.

Salary: £31,000 - £35,000

We are looking for a proactive and customer-focused Customer Account Representative to join our team in Fareham. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys building strong customer relationships while working closely with internal teams.

You’ll play a key role in supporting a portfolio of customer accounts, acting as the primary point of contact and ensuring world‑class service delivery. From responding to enquiries and preparing quotations to supporting forecasting and order management, this role is central to both customer satisfaction and operational success.

• Support the management of multiple customer accounts, including order books and customer portals
• Act as the voice of the customer, ensuring timely and effective resolution of enquiries and orders
• Assist with costing and quotation preparation, ensuring accuracy and internal approval
  
  Collaborate with planning teams to support monthly and annual demand forecasting
• Process and review customer purchase orders within the ERP system
• Support contract reviews and liaise with OEMs to ensure customer requirements are met
• Work closely with internal stakeholders across customer service, planning, commercial, and operations

• Experience working in a fast‑paced customer service or customer support environment.
• Strong verbal and written communication skills with the ability to influence stakeholders
• A proactive, organised, and solutions‑focused mindset
• Excellent attention to detail and ability to follow processes
• Sales support, or administrative experience ideally within the aerospace, automotive, or manufacturing industry