Service Desk Coordinator

Do you want a role where what you do actually matters and where people notice when you do it well?

Hey Clear is a multi-award-winning clearance and waste management business thats going places fast. Were winning work, raising standards, and confidently rivalling our competitors, all while keeping the close-knit team culture that makes us special.

As part of our expansion, were looking for a Service & operations Desk Coordinator to join us at the heart of our operations, and it's never been a better time to join us.

The Role

As Service Desk Coordinator, youll play a key role in keeping our day-to-day operations running smoothly. Youll be the all important link between customers, operational teams, and management, making sure enquiries are handled well, information is accurate, and services are delivered as promised.

Youll be trusted to manage your workload, supported when things get busy, and valued for the contribution you make to the wider business.

What Youll Be Doing

• Acting as the first point of contact for customer enquiries by phone and email
• Logging and managing service requests accurately using our systems
• Liaising with operational teams to schedule work and resolve issues
• Keeping customers informed and managing expectations clearly and professionally
• Monitoring jobs through to completion and escalating issues where ne...