Customer & Logistics Coordinator

Location: Fareham, Hampshire
Hours: Full-time, Monday to Friday, 9:00am-6:00pm GMT / 10:00am-7:00pm BST, including 1-hour unpaid lunch
Pay: £27,000 per annum
Contract: 12 weeks temp then permanent

An excellent opportunity has arisen for a Customer & Logistics Coordinator to join one of our clients, a growing independent business based in Fareham.

This is a varied, hands-on role combining customer service, logistics coordination and some marketing support. It would suit someone proactive, organised and confident managing customer enquiries while also supporting stock, shipments, returns and general operations.

• £27,000 per annum
• Full training provided on products and internal systems
• Opportunity to work within an independent and growing business
• Varied role with exposure to customer service, logistics and marketing
• Supportive and collaborative team environment
• Opportunity for a permanent contract

The Requirements:

• Excellent written and verbal communication skills
• Excellent attention to detail and organisational skills
• Ability to multitask and work under pressure
• Strong problem-solving and customer service skills
• Professional and patient approach when dealing with customers
• Ability to manage difficult or challenging customer enquiries
• Ability to work independently and as part of a team
• Flexible and open to change
• Physically capable of carrying out stock handling and warehouse duties
• Able to travel to and from the office independently
• Full UK driving licence and access to own vehicle would be advantageous

The Role:

• Respond to customer enquiries through internal systems, websites, email and occasionally telephone
• Track orders and shipments and provide customers with accurate updates
• Manage customer expectations and escalat complex issues where required
• Carry out customer consultations following full product training
• Support continuous improvement activities, including testing systems, logging issues and providing feedback
• Create and update procedures and training documents
• Liaise with internal colleagues and international teams
• Process goods in and goods out, including picking, scanning, packing, labelling and arranging collections
• Check incoming deliveries for damaged or missing items
• Process returns, claims and UK order issues
• Maintain accurate stock and inventory records
• Liaise with order management and other internal teams
• Maintain a safe and organised office and storage environment
• Support marketing activities including blog and webpage updates
• Assist with social media research, content ideas and trend research
• Research potential influencers, UGC creators and content opportunities
• Provide general operational and administrative support where required