Customer Service Advisor

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Location:

Fareham, Hampshire

Contract:

Full-Time, Contract (6 Months)

Pay Rate: 14.10 per hour

We are currently recruiting for a Customer Service Advisor to join a busy and customer-focused organisation based in Fareham. This is an excellent opportunity for an experienced customer service professional who enjoys helping people, solving problems, and delivering a high standard of service in a fast-paced environment. As the first point of contact for members of the public, partner agencies, and other stakeholders, you will play a vital role in handling enquiries, providing accurate information, resolving issues, and ensuring every customer receives a professional and positive experience.

• Act as the first point of contact for incoming telephone calls and email enquiries.
• Provide accurate advice, guidance, and information relating to a range of services and applications.
• Resolve customer queries at the first point of contact wherever possible.
• Escalate complex enquiries to specialist departments when required, ensuring all relevant information is recorded accurately.
• Process customer payments securely via debit and credit card transactions.
• Maintain accurate records across multiple IT systems and databases.
• Investigate and review customer enquiries using various computer systems to identify the most appropriate resolution.
• Support colleagues within the team and provide assistance during periods of high demand.
• Handle sensitive information with professionalism, discretion, and confidentiality.
• Deliver consistently high standards of customer service while managing customer expectations effectively.

• Previous experience working within a customer service, contact centre, administration, or call handling environment.
• Excellent telephone communication and interpersonal skills.
• Experience dealing with challenging, sensitive, or complex customer enquiries.
• Strong administrative and data entry skills with excellent attention to detail.
• Ability to work confidently across multiple computer systems simultaneously.
• Experience maintaining accurate records and managing customer information.
• Ability to work independently and use initiative when resolving issues.
• Strong organisational and problem-solving skills.

GCSEs (or equivalent) including English and Maths, or relevant work experience demonstrating a comparable level of competency.

• Has excellent communication and listening skills.
• Demonstrates empathy, professionalism, and patience.
• Takes ownership of customer enquiries and follows them through to resolution.
• Works collaboratively within a team environment.
• Remains calm and professional under pressure.
• Is committed to delivering exceptional customer service.

The Red Snapper Recruitment Group is an equal opportunities employer.