Guest Experience Team Member Casual

Guest Experience Team Member | Fareham Live | Casual

Fareham Live is a new state-of-the-art entertainment venue boasting an 800-seat concert hall and 120-seat secondary space. It opened its doors in 2024 showcasing world-class entertainment.

To provide excellent customer service and support the smooth operation of the Front of House at Fareham Live. Ensuring a welcoming environment for visitors. To sell and promote our products/merchandise as required. Collaborate with the venue team to ensure the delivery of events, implement service standards and all housekeeping.

You'll be well-presented and punctual, with strong customer service skills. You will be energetic, proactive, results-focused, and creative in your approach.

• Self-motivated with strong time management skills
• Positive, professional, and customer-focused attitude
• Ability to perform effectively in a fast-paced theatre environment
• Willingness to learn and develop new skills
• Flexibility to work evenings, weekends, and during peak periods

Duties include:

Bar Service

Food Service

Events

Ushering

• Provide excellent customer service to all theatre patrons.
• Support front-of-house operations as directed by the Duty Manager.
• Serve drinks and snacks adhering to licensing laws and venue policies.
• Prepare and serve hot and cold drinks, food, and snacks to a high standard.
• Follow health, safety and food hygiene regulations.
• Operate the till and handle card transactions accurately.
• Prepare and restock the bar before and during performances.
• Keep bar and foyer areas clean, tidy, and safe at all times.
• Check tickets and assist audience members with seating.
• Provide information about performances and the facilities available.
• Monitor the auditorium during shows to ensure safety and audience comfort.
• Assist with evacuation procedures in the event of an emergency.
• Maintain cleanliness of counters, tables, and dining areas.
• Work as part of a team to ensure smooth day-to-day operations – including flexibly working across venues.

Founded by Sir Howard Panter and Dame Rosemary Squire
in 2017,
Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicals, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres
- Trafalgar Theatre
, The Bridge Theatre
, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

Discounted theatre tickets

Training and development plans

Hundreds ofsavings across retailers withTE&ME

Position Title

Customer Experience Team Member

Location Fareham Live

Contract Casual

Hours Flexible

Annual Leave Paid % of hours worked

Salary

£12.71 per hour

Job Description Download a full

Job Description
Details
£12.71 per hour

Location:

Fareham, PO16 7DB
, GB