Receptionist​/Team Clerk

Responsibilities

• To provide comprehensive, professional and efficient administrative support to the Fareham Community Mental Health Team
• To be the first point of contact for all telephone calls into the service, as well as visitors.
• To maintain an effective and efficient delivery of our Mental Health Services, including administrative duties for the Consultants, Clinical Staff, Team Leaders and Service Users.
• To maintain effective communication with the team, providing messages and updates to colleagues and service users.
• To offer comprehensive cover for the wider administrative team when required.
• Ensuring all administrative processes, including the handling of patient records, electronic systems and filing systems within the team are adhered to at all times.
• To undertake typing for the team.
• To use initiative, planning, and organisational skills that this position demands in the delivery of general administrative duties, such as photocopying, collating and distributing of documents as required.
• Accept, sort, and distribute mail appropriately. Filing and retrieving notes from offsite. Scanning documents into service user electronic notes.
• To process both internal and external referrals received into the Admin Office.
• To book assessments, and outpatient appointments with service users after liaising with the relevant staff, including Team Manager, Administration Manager, Team Leader, Consultants and Clinical Staff within CMHT

The successful candidate must be able to work well both in a team and unsupervised, with previous experience of working with computerised administration systems. Excellent interpersonal communication and customer care skills are required due to constant interaction, both face-to-face and on the telephone with members of the public and various members of the multi-disciplinary team.

The post holder will be expected to multi-task, have good time management skills, and hold the ability to prioritise their work appropriately, with a flexible approach to their work and working environment.

We recognise Administration as a profession in its own right and have a clear career development pathway for staff eager to progress.

If you are a good team player and committed to working with people with complex mental health problems, then we are keen to hear from you.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined‑up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person’s care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson’s Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence.