1St​/2Nd Line Support Technician

1st/2nd Line Support Technician

Fareham, Portsmouth (Fully on-site)

c £28,000 to £32,000 per year

Plus excellent company benefits including a Competitive Employer Pension Scheme and BUPA

Our client is looking for a 1st/2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email and in person within the EPoS environment.

As a 2nd Line Support Technician you will communicate with customers effectively supporting their IT issues within the EPoS environment and escalating issues when required.

• Over 1 year of experience in an IT Support Technician role desirable
• Strong customer service experience
• Ability to meet deadlines and work within a team
• Understanding of EPoS systems desirable
• Understanding of Servers, TCP/IP or experience using VNC all desirable

• Provide 1st/2nd Line technical support
• Manage work queues and prioritise calls, re‑assigning work where and when necessary to ensure compliance with SLAs
• Install, upgrade, support and troubleshoot in‑house EPoS Application
• Experience of SQL Server and Windows Server
• Install, upgrade, support and troubleshoot in‑house Back Office application
• Diagnose and quickly resolve a wide range of EPoS, Windows and networking problems to help minimise downtime
• Troubleshooting network connectivity in a LAN/WAN environment

Please contact John Noonan here at ISR Recruitment to learn more about our client working at the forefront IT service and solutions based in the Portsmouth area?