End User Services Service Operations Specialist

End User Services Service Operations Specialist

Location: Whiteley

Clearance Requirements: Able to obtain or currently hold UK SC Clearance is required for this position.

We are looking for a detail‑oriented IT Business professional with a background in IT support or service operations, who is comfortable working across technical support, service processes, and operational improvement activities.

You will be self‑motivated and able to work autonomously, reporting to the End User Services Manager and supporting BAU operations while contributing to service improvement initiatives. You will be comfortable engaging directly with customers and colleagues, applying a structured and analytical approach to operational and technical challenges.

The preferred candidate will demonstrate effective application of ITSM tooling (e.g. Remedy) to support End User Services operations, including the handling of IT service requests, maintenance of operational service records, and coordination of standard fulfilment activities.

The role provides technical, logistical, and service operations exposure, supporting Business as Usual End User Services activity alongside service improvement and project transition work. Duties include providing remote and on‑site support, with an expectation of limited travel between customer sites in South Hampshire.

The role supports the effective operation and continual improvement of End User Services by contributing to service catalogue accuracy, process documentation, and operational consistency, helping ensure services are delivered in line with agreed definitions, KPIs, and customer expectations.

• Experience working in an End User Services or IT support environment
• Working knowledge of ITSM tools such as Remedy, including request handling and operational record maintenance alongside light asset management.
• Understanding of Windows‑based end user environments
• Experience supporting joiner, mover, and leaver processes
• Strong organisational and documentation skills
• Familiarity with ITIL‑aligned service management practices
• Ability to manage and prioritise workload across BAU and improvement activities
• Strong written and verbal communication skills
• Lean Six Sigma Yellow Belt qualification, or demonstrable experience applying Lean principles to support service improvement and operational efficiency.

• Experience contributing to service catalogue maintenance or request model documentation
• Exposure to mobile device provisioning and operational support
• Experience supporting service transition or improvement activities
• Awareness of change controls

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work‑life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi‑Time Working

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services; our work in the United Kingdom includes addressing some of the most complex problems in…