Helpdesk Analyst

Our client, operating within the retail sector, is seeking a Helpdesk Analyst to join their IT support team on a contract basis. This role is integral to ensuring seamless IT operations and maintaining high standards of customer service within the retail sector.

You will be joining the IT support team where you'll provide assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions.

With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excellence.

• Strong troubleshooting and problem-solving skills
• Excellent communication abilities
• Ability to manage and prioritise multiple tasks
• Familiarity with retail sector IT systems (an advantage)
• Capability to work on a rotating shift schedule, including weekends

If you are a dedicated IT Service Desk professional with a passion for technology and delivering exceptional support, we invite you to apply now.