Technical Support Specialist

Overview

Technical Support Specialist - Fire & Security

Tired of the motorway life? Step off the road and into a pivotal technical role.

As the Technical Support Specialist, you will be the bridge between the customer, the field engineers, and the sales team. You’ll be the go-to person when things get complex.

• Expert Troubleshooting:
  Provide remote diagnostics and support to customers and field engineers to resolve system issues.
• Bridge the Gap:
  Assist the sales team by ensuring they have the correct technical data and specifications for new and existing accounts.
• The Paperwork Pro:
  Maintain meticulous records. Accuracy is everything here—you’ll ensure every ticket and technical log is updated and precise.
• Internal Consultant:
  Act as the internal authority on the product range, ensuring the business stays technically sharp.

To hit the ground running, you must have a solid foundation in the security industry:

• Security Alarms:
  Deep technical knowledge and hands-on experience are essential.
• Access Control & CCTV:
  Proven experience installing or maintaining these systems.
• Fire Alarms:
  Ideally, you’ll have experience here too, though we can work with you if you're an expert in the other three.
• Communication
  
  Skills:
  
  You need to be able to explain complex technical fixes over the phone to both end-users and engineers.
• The "Details" Mindset:
  You take pride in organized paperwork and accurate data entry.

• Salary: £30,000 - £35,000
• Hours:
  
  Standard 40-hour week
• Holiday: 28 days including bank holidays
• Pension:
  Access after probabationary period
• Environment: A professional, modern office near Fareham
• Progression:
  This is a "full technical" position with the opportunity to influence how to support customers and train engineers.

If interested please APPLY or call me James Grant immediately at Hampshire Recruitment Group.