Product Support Specialist

Product Support Specialist Provide comprehensive technical support and training for FLIR/Raymarine products across UK/EMEA/APAC regions About The Role

Job Summary: Exciting role within Raymarine's Technical Support Department, focusing on customer support (office-based and infield). Responsibilities include diagnostics, repair, training, and attending events. Requires travel (UK/EMEA/APAC), a Driving Licence, and a Passport.

• Handle telephone enquiries and provide 1st/2nd line support for FLIR/Raymarine products.
• Manage CRM and email queries, assist team colleagues, and oversee returns and repairs processes.
• Conduct in-field service visits and elevate technical issues with full triage to relevant teams.
• Support engineering teams and drive product improvement through technical expertise and customer feedback.
• Act as a technical subject matter expert to train and mentor team members.
• Deliver technical training sessions for customers.
• Perform other assigned duties.

• Preferred:
  Practical sailing/marine experience, shipyard/vessel work, and training experience.
• Essential: PC literacy, telephony skills, Microsoft 365 usage, remote customer support (Any Desk), and communication skills (clear English, verbal and written).
• Skills:
  
  Logical faultfinding, electrical/electronic repair, and understanding of DC circuits and ethernet networking.
• Traits:
  Self‑motivated, team player, flexible, and organized.
• Requirements:
  International travel readiness (EMEA/APAC), manual dexterity, and ability to adapt to changing priorities.

Needs to be able to work unsupervised whilst away from the office overseas, with ability to make own decisions in line with company policy. Ability to support own judgments without reference to others.

This position requires access to export‑controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.