Technical Support Field Specialist

Job Summary

Exciting role within Raymarine’s Thermal Technical Support Department, focusing on customer support (office‑based and in‑field). Responsibilities include diagnostics, repair, training, boat visits and attending events. Requires travel (global), a driving licence, and a passport.

• Handle telephone enquiries and provide 1st/2nd line support for FLIR Thermal products.
• Manage CRM and email queries, assist team colleagues, and oversee returns and repairs processes.
• Conduct in‑field service visits and expedite technical issues with full triage to relevant teams.
• Support engineering teams and drive product improvement through technical expertise and customer feedback.
• Act as a technical subject matter expert to train customers and support other team members.
• Perform other assigned duties.

• Preferred:
  Practical sailing/marine experience, shipyard/vessel work, and training experience.
• Essential: PC literacy, telephony skills, Microsoft 365 usage, remote customer support (Any Desk), and communication skills (clear English, verbal and written).
• Skills:
  
  Logical fault‑finding, electrical/electronic repair, and understanding of DC circuits and ethernet networking.
• Traits:
  Self‑motivated, team player, flexible, and organized.
• Requirements:
  International travel readiness (global), manual dexterity, and ability to adapt to changing priorities. Driving licence required. Must work unsupervised while overseas, making decisions in line with company policy.
• Must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce, as the position requires access to export‑controlled information or items (regulated technology or technical data per ITAR/EAR US regulations).