Product Support Specialist

Raymarine, a global leader in marine electronics, is looking for a Product Support Specialist to join our UK‑based team. This role isn’t just about offering exceptional support – it involves building relationships, solving complex challenges, and ensuring customers worldwide can rely on innovative technology. A strong interest in sailing or boating is highly desirable to better understand our customers and the environments in which our products are used.

Based in our UK office, you will travel globally as required, attending industry events, customer sites, and supporting teams across regions. The role requires a valid passport and a full driving license.

• Handle telephone enquiries and provide support for Raymarine/Thermal Maritime products.
• Manage Customer Record Management (CRM) and email queries, support team colleagues, and assist with returns and re‑pairs processes when applicable.
• Conduct in‑field service visits, perform full technical triage, and escalate issues to the appropriate teams.
• Attend Boat Shows and industry events where required.
• Support engineering teams and contribute to product improvement through technical expertise and customer feedback.
• Act as a technical subject matter expert, providing mentoring to team members and delivering technical training for customers.
• Undertake other duties as assigned.

• Strongly Preferred:
  Practical sailing or boating experience; hands‑on marine, vessel, or shipyard work; experience delivering or supporting technical training.
• Essential:
  Good PC literacy and telephony skills, including Microsoft 365 and remote customer support tools (e.g., Any Desk); clear verbal and written communication in English.
• Technical
  
  Skills:
  
  Logical fault‑finding ability, electrical/electronic repair experience, sound understanding of DC power systems and Ethernet networking.
• Personal attributes:
  Self‑motivated, team player, adaptable, and well organized.
• International travel readiness (global), manual dexterity, and ability to adapt to changing priorities.

• Must have a valid passport and full driving license.
• Must be willing to travel globally as part of the role.

• This position requires access to export‑controlled information or items. Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

• Hands‑On Technical Experience working closely with cutting‑edge Raymarine products.
• Customer‑Focused Role ensuring satisfaction.
• Dynamic work environment in a fast‑paced team.
• Travel Opportunities attending global events.
• Collaboration with experienced engineers and developers.
• Skill Development through training and workshops.
• Comprehensive benefits package including healthcare, pension schemes, and more.