IT Support Analyst

Job Responsibilities

• Deliver technical assistance to employees through multiple channels including face‑to‑face interactions, telephone support, email communication, and remote access tools under close supervision.
• Create and maintain clear technical documentation, including notification instructions and knowledge base articles.
• Assist in troubleshooting and diagnosing a variety of systems, network, hardware, and software problems.
• Resolve basic hardware and software issues based on established guidelines.
• Rely on oversight from more senior team members to ensure technical support operations align with business objectives.

• Basic knowledge of desktop, laptop, and network systems troubleshooting.
• Familiarity with remote support tools and technologies.
• Understanding of information security principles and standards.
• Ability to prioritise and manage multiple support requests efficiently.
• Customer service orientation with a focus on resolving user issues.
• Adaptability to learn and work with evolving technologies and systems.
• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience.

• Generous paid leave, 8 bank holidays, and dedicated days for wellbeing and volunteering.
• Up to 16 weeks of fully paid parental leave, plus a baby bonus.
• Company‑paid private medical cover with mental health and wellness resources.
• Retirement pension scheme with employer contributions.
• £375 annual wellbeing allowance.
• Recognition rewards, referral bonuses, exclusive discounts, and more.

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug‑Free Workplace.